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Ngôn ngữ : Vietnamese Nghề nghiệp : Customer Services Agent - Wroclaw
Chi tiết Công ty : QATAR AIRWAYS
Quốc gia: Qatar
Thành phố: Doha
Trách nhiệm About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. About the role We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.
Yêu cầu kỹ năng The successful candidate will have: • Competitive salary package • 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts • Relocation assistance provided • Incredible travel benefits package (including 1 annual leave ticket for you and discounted flight tickets for family and friends) • Social benefits package (including private medical care, Multisport card, Christmas and Holyday bonus and more) • A fast-paced, dynamic and engaging work environment Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible isonly a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you Role requirement: • You must be interactive, customer service oriented with warm, cheerful and expressive personality. • Have excellent communication skills • Bilingual – fluent in English and in any of the following languages – Russian and Italian. • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. • Flexible to work on shifts, no night shifts. How to apply: Visit the link: https://careers.qatarairways.com/global/en/job/127763/Customer-Services-Agent-Wroclaw If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.
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Customer Services Agent - Wroclaw ,
qatar airways agent build here tickets reservations satisfaction wroclaw community boundaries ambition best every before
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Nghề nghiệp

Customer Services Agent - Wroclaw


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Toàn thời gian

Mức lương Not specified

Quốc gia: Poland

Thành phố: Chưa được xác định

Trách nhiệm

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
About the role

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland.

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.



Yêu cầu kỹ năng

The successful candidate will have:

• Competitive salary package
• 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
• Relocation assistance provided
• Incredible travel benefits package (including 1 annual leave ticket for you and discounted flight tickets for family and friends)
• Social benefits package (including private medical care, Multisport card, Christmas and Holyday bonus and more)
• A fast-paced, dynamic and engaging work environment



Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible isonly a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible
Qualifications

About you

Role requirement:

• You must be interactive, customer service oriented with warm, cheerful and expressive personality.
• Have excellent communication skills
• Bilingual – fluent in English and in any of the following languages – Russian and Italian.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Flexible to work on shifts, no night shifts.

How to apply: Visit the link:

https://careers.qatarairways.com/global/en/job/127763/Customer-Services-Agent-Wr
oclaw


If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.



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Nhà tuyển dụng Logo Công ty

QATAR AIRWAYS
Chi tiết Công ty
Tên công ty của bạn Họ tên
QATAR AIRWAYS Chưa được xác định
Địa chỉ: Quốc gia:
P.O. Box 22550 Doha, Qatar
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
Qatar Airways, the national airline of the State of Qatar, is one of the aviation industry’s success stories. The award-winning airline, ranked Five Star for service, excellence and quality, is one of the fastest growing carriers in the world with unprecedented expansion averaging 40% year on year since our relaunch in 1997. Today, we operate a modern fleet of more than 40 all-Airbus aircraft, which will almost triple in size to 110 jets by 2015. From our hub in Doha, capital of the State of Qatar, the airline has developed a global network of destinations, covering more than 70 cities across Europe, the Middle East, Africa, Indian subcontinent and Far East. During the 2003/2004 financial year, Qatar Airways carried 3.3m passengers. Today we carry almost twice as many passengers every year. So why not consider your career with Qatar Airways and enjoy the benefits of being part of our wonderful airline.
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