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Language : 中文 职位名称 : Customer Services Agent - Wroclaw
公司详细资料 : QATAR AIRWAYS
国家 Qatar
城市 Doha
职责 About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. About the role We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.
必备技能 The successful candidate will have: • Competitive salary package • 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts • Relocation assistance provided • Incredible travel benefits package (including 1 annual leave ticket for you and discounted flight tickets for family and friends) • Social benefits package (including private medical care, Multisport card, Christmas and Holyday bonus and more) • A fast-paced, dynamic and engaging work environment Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible isonly a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you Role requirement: • You must be interactive, customer service oriented with warm, cheerful and expressive personality. • Have excellent communication skills • Bilingual – fluent in English and in any of the following languages – Russian and Italian. • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. • Flexible to work on shifts, no night shifts. How to apply: Visit the link: https://careers.qatarairways.com/global/en/job/127763/Customer-Services-Agent-Wroclaw If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.
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Customer Services Agent - Wroclaw ,
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职位名称

Customer Services Agent - Wroclaw


工作语言

English


招聘职位详细资料
雇用类型 Full Time

薪资水平 Not specified

国家 Poland

城市 Not Specified

职责

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
About the role

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland.

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.



必备技能

The successful candidate will have:

• Competitive salary package
• 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
• Relocation assistance provided
• Incredible travel benefits package (including 1 annual leave ticket for you and discounted flight tickets for family and friends)
• Social benefits package (including private medical care, Multisport card, Christmas and Holyday bonus and more)
• A fast-paced, dynamic and engaging work environment



Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible isonly a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible
Qualifications

About you

Role requirement:

• You must be interactive, customer service oriented with warm, cheerful and expressive personality.
• Have excellent communication skills
• Bilingual – fluent in English and in any of the following languages – Russian and Italian.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Flexible to work on shifts, no night shifts.

How to apply: Visit the link:

https://careers.qatarairways.com/global/en/job/127763/Customer-Services-Agent-Wr
oclaw


If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.



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招聘者 公司标志

QATAR AIRWAYS
公司详细资料
公司名 联系人
QATAR AIRWAYS Not Specified
地址 国家
P.O. Box 22550 Doha, Qatar
电话 传真
隐藏 隐藏
网页 邮箱地址
http://www.qatarairways.com 隐藏


介绍
Qatar Airways, the national airline of the State of Qatar, is one of the aviation industry’s success stories. The award-winning airline, ranked Five Star for service, excellence and quality, is one of the fastest growing carriers in the world with unprecedented expansion averaging 40% year on year since our relaunch in 1997. Today, we operate a modern fleet of more than 40 all-Airbus aircraft, which will almost triple in size to 110 jets by 2015. From our hub in Doha, capital of the State of Qatar, the airline has developed a global network of destinations, covering more than 70 cities across Europe, the Middle East, Africa, Indian subcontinent and Far East. During the 2003/2004 financial year, Qatar Airways carried 3.3m passengers. Today we carry almost twice as many passengers every year. So why not consider your career with Qatar Airways and enjoy the benefits of being part of our wonderful airline.
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