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Language : Español Título del Puesto de Trabajo : QR22883 - Customer Services Manager (Customer Contact Centre) | Qatar Airways | Wroclaw
Detalles de la Compañía : Qatar Airways
Pais: Qatar
Ciudad: Doha, Qatar
Responsabilidades: As a customer service manager you will be responsible for all service delivery aspects of the contact centre. You will manage the service quality, service levels and revenue generation through teams by adhering to re defined set standards. You will develop manage, coordinate and implement policies and procedures through close monitoring of operations and sales results in order to establish the unit as a quality service provider, to enhance services and to generate income.  Accountability:
Habilidades requeridas: To be successful in this role, you will need a relevant bachelors degree combined with a minimum of five years job-related experience specifically within a Contact Centre management team.  You will have a strong customer service ethos and be effective in communicating at all levels of staff and the ability to effectively manage a team.  Strong management and leadership skills are a must.  English language fluency (written and oral) is essential. Notes: 1. Resume / CV
QR22883 - Customer Services Manager (Customer Contact Centre) | Qatar Airways | Wroclaw ,
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QR22883 - Customer Services Manager (Customer Contact Centre) | Qatar Airways |
contact centre levels management
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Título del Puesto de Trabajo

QR22883 - Customer Services Manager (Customer Contact Centre) | Qatar Airways | Wroclaw


Lengua asociada al empleo:

English


Detalles del Puesto de Trabajo
Tipo de Ocupación : Not Specified

El nivel de Salario Not Specified

Pais: Poland

Ciudad: Wrocław

Responsabilidades:
As a customer service manager you will be responsible for all service delivery aspects of the contact centre. You will manage the service quality, service levels and revenue generation through teams by adhering to re defined set standards. You will develop manage, coordinate and implement policies and procedures through close monitoring of operations and sales results in order to establish the unit as a quality service provider, to enhance services and to generate income.

 Accountability:

Habilidades requeridas:
To be successful in this role, you will need a relevant bachelors degree combined with a minimum of five years job-related experience specifically within a Contact Centre management team.  You will have a strong customer service ethos and be effective in communicating at all levels of staff and the ability to effectively manage a team.  Strong management and leadership skills are a must.  English language fluency (written and oral) is essential.

Notes:

1. Resume / CV


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Postulante Logo de la compañía

Qatar Airways
Detalles de la Compañía
Nombre de la Compañía Persona de Contacto:
Qatar Airways Not Specified
Dirección Pais:
P.O.Box 22550 Doha, Qatar, Qatar
Teléfono Fax
–oculto- –oculto-
Página Web: Dirección de correo electrónico:
http://www.qatarairways.com –oculto-


Introducción
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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