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Ngôn ngữ : Vietnamese Nghề nghiệp : QR16141 - Customer Services Manager | Hamad International Airport | Doha
Chi tiết Công ty : Hamad International Airport
Quốc gia: Qatar
Thành phố: Doh
Trách nhiệm As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment.  Key responsibilities will be: * Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery.  * Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement. * Monitor and support the customer feedback process to maintain the business intelligence data collection. * Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies.  * Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.
Yêu cầu kỹ năng * Minimum Bachelor's level or equivalent * Advance courses in airport and or airline management * Minimum 7 years relevant experience * Experience at airports and / or airlines either working for the airport or as a consultant on a similar role. * Experience in people management and leadership within an airport operations role. * Experience in project management would be a distinct advantage. * Managerial skills - Ability to delegate work, set clear direction and manage workflow.  * Must have a high degree of self-motivation and be able to develop new skills and concepts quickly. * Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
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QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
airport centre management monitor reception operations call develops improvement mentoring coaching center
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Nghề nghiệp

QR16141 - Customer Services Manager | Hamad International Airport | Doha


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Qatar

Thành phố: Doha

Trách nhiệm
As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment. 

Key responsibilities will be:

* Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery. 

* Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement.

* Monitor and support the customer feedback process to maintain the business intelligence data collection.
* Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies. 

* Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.

Yêu cầu kỹ năng
* Minimum Bachelor's level or equivalent
* Advance courses in airport and or airline management
* Minimum 7 years relevant experience
* Experience at airports and / or airlines either working for the airport or as a consultant on a similar role.
* Experience in people management and leadership within an airport operations role.
* Experience in project management would be a distinct advantage.
* Managerial skills - Ability to delegate work, set clear direction and manage workflow. 
* Must have a high degree of self-motivation and be able to develop new skills and concepts quickly.
* Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


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Nhà tuyển dụng Logo Công ty

Hamad International Airport
Chi tiết Công ty
Tên công ty của bạn Họ tên
Hamad International Airport Chưa được xác định
Địa chỉ: Quốc gia:
PO Box 22550 Doha Qatar Doh, Qatar
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
http://dohahamadairport.com -ẩn-


Giới thiệu

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.
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