Aviation Job Search - from the best companies in the world.
career builder, aviation jobs for pilots, cabin crew, support team. Companies - post a job, search the employee database, request candidate search, use our premium membership.
Aviation Recruitment and Aviation Jobs
What you can find at our website: Jobsearch for candidates - copy and paste your CV, receive jobs by email, apply for jobs view examples of Aviation Jobs
Tìm Kiếm Việc Làm | Bản tin hàng không | Giới thiệu | Candidates - Add Your Resume | Recruiters - Post a Job | Sitemap |

Ngôn ngữ : Vietnamese Nghề nghiệp : Customer Service Representative
Chi tiết Công ty : IATA
Quốc gia: Switzerland
Thành phố: Amsterdam
Trách nhiệm Provide timely and effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures; Provide customer assistance through multiple channels (phone, web, email) to stakeholders within the European region and be part of a customer centric dedicated team; Provide BSPlink/CASSlink help-desk functions; Handle day to day multi-functional operational support; Be part of a customer centric dedicated team; Provide the necessary high level of quality and support to IATA’s business partners involved in the day to day operations of IATA’s distribution services in the European region; Liaise with other IATA business units; Proactively communicate with customers; Assist in maintaining up-to-date internal databases (Maestro, BSP Link, CASSlink, AIMS, others) and document all customer interactions and queries in IATA’s Customer Relationship Management (CRM) tool - SalesForce; Be the customer's point of contact for IATA Resolutions and Settlement Systems procedures; Contribute to any other tasks as required by the Manager, Customer Service. Qualifications: University degree in business administration or a related field; 1-3 years of professional experience in a business support function, preferably in a multicultural/commercial environment; experience within the air transport or travel industry would be an advantage; Embrace IATA’s corporate values; Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics; Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention; Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management (CRM)Tools is an asset; Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy; Excellent communication skills in English is essential, and any other European languages would be an asset. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Yêu cầu kỹ năng Reporting to the Manager, Customer Services, the incumbent will be responsible for front-line customer service, case management, and stakeholder support to IATA’s business partners in the day-to-day operations of the BSP (Billing & Settlement Plan) and CASS (Cargo Account Settlement Systems) within the scope of IATA’s directives and procedures. Further he/she is responsible for complying with IATA global customer service process standards, Customer Relationship Management (CRM) tool user guidelines, and industry best practices.
Customer Service Representative ,
Đăng nhập:
Đăng nhập
Tên đăng nhập
Mật khẩu

Best Aviation Jobs

Phần dành cho Các Ứng Viên
Đăng ký Miễn Phí
Thông báo công việc bằng email
Tìm Kiếm Việc Làm
Xem Tất Cả Công Việc
Thêm Hồ Sơ
Dành cho nhà tuyển dụng
Đăng tuyển
Xem hồ sơ
Những Hồ Sơ mới nhất qua E-Mail
Yêu cầu tìm kiếm ứng viên
Số ngày tuyển dụng phi hành đoàn
Advertise with us
Ngành nghề hàng đầu
Ngành nghề hàng đầu
Khảo sát của ngày hôm nay:

Yes
No
Not sure
» Results
 Vietnamese
Customer Service Representative ,
iata iata’s management european settlement relationship values environment being organization different asset practices communicate dedicated
Share this job
Nghề nghiệp

Customer Service Representative


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Spain

Thành phố: Madrid

Trách nhiệm
Provide timely and effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures;
Provide customer assistance through multiple channels (phone, web, email) to stakeholders within the European region and be part of a customer centric dedicated team;
Provide BSPlink/CASSlink help-desk functions;
Handle day to day multi-functional operational support;
Be part of a customer centric dedicated team; Provide the necessary high level of quality and support to IATA’s business partners involved in the day to day operations of IATA’s distribution services in the European region;
Liaise with other IATA business units;
Proactively communicate with customers;
Assist in maintaining up-to-date internal databases (Maestro, BSP Link, CASSlink, AIMS, others) and document all customer interactions and queries in IATA’s Customer Relationship Management (CRM) tool - SalesForce;
Be the customer's point of contact for IATA Resolutions and Settlement Systems procedures;
Contribute to any other tasks as required by the Manager, Customer Service.

Qualifications:

University degree in business administration or a related field;
1-3 years of professional experience in a business support function, preferably in a multicultural/commercial environment; experience within the air transport or travel industry would be an advantage;
Embrace IATA’s corporate values;
Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention;
Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management (CRM)Tools is an asset;
Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy;
Excellent communication skills in English is essential, and any other European languages would be an asset.
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Yêu cầu kỹ năng
Reporting to the Manager, Customer Services, the incumbent will be responsible for front-line customer service, case management, and stakeholder support to IATA’s business partners in the day-to-day operations of the BSP (Billing & Settlement Plan) and CASS (Cargo Account Settlement Systems) within the scope of IATA’s directives and procedures. Further he/she is responsible for complying with IATA global customer service process standards, Customer Relationship Management (CRM) tool user guidelines, and industry best practices.


Gửi công việc này cho bạn bè
* *

* *    *

Xem tất cả các tuyển dụng đã đăng bởi Công ty này

Nhà tuyển dụng Logo Công ty

IATA
Chi tiết Công ty
Tên công ty của bạn Họ tên
IATA Chưa được xác định
Địa chỉ: Quốc gia:
xxxxxxx Amsterdam, Switzerland
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
Chưa được xác định -ẩn-


Giới thiệu
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
Nhận các công việc mới nhất từ RSS:
Công Việc RSS
RSS Jobs - Germany:
RSS Jobs - Germany
RSS Jobs - The Netherlands:
RSS Jobs - The Netherlands
RSS Jobs - Belgium:
RSS Jobs - Belgium
Bản tin