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Limbi vorbite : Romanian Pozitia : Customer Service Specialist
Detalii companie : IATA
Tara Switzerland
Oras Amsterdam
Responsibilities: * Assists customers, primarily located in Mainland China across multiple channels; * Attracts potential customersm primarily located in Mainland China, by answering product & service questions; suggests information about products & services; * Follows up on pending /overdue payments; * Handles enquiries and provides timely responses; * Handles requests and activates subscriptions; * Handles communication distribution requirements; * Maintains customer records by updating CRM; * Supports Business Continuity Plan requirements; * Updates job knowledge by attending training & educational opportunities; * Accomplishes customer service and organization mission by completing related results as needed; * Identifies and escalates improvement opportunities; * Tracks self-performance and acts responsibly towards the achievement of the overall team targets; * Champion for process / projects support; * Support customer recoveries of customers primarily located in Mainland China by explaining procedures; forwards required solutions/adjustments; * Supports any other tasks as required by the Manager, Global Customer Service Center. Qualifications: * University degree in business administration or a related field;  * 1-3 years of relevant experience in front office departments; * Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and background with a strong sense of Customer Service ethics according to IATA's corporate philosophy;  * Strong CRM knowledge and proficiency with MS Office and other IT related matters; * Be result driven and demonstrate personal integrity; * Proactive approach to problem solving; * Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy; Strong ability to take initiative; * Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics; * Ability to demonstrate leadership skills and support management and the team with a pro-active approach; * Fluency in Mandarin and English are essential; knowledge of other languages will be an asset; * Embrace IATA’s corporate values; ------------------------- People are at the heart of everything we do at IATA. We all have different personalities, styles and areas of expertise, but we have one thing in common – the way in which we act which is guided by our values: * We build standards through expertise * We champion the global big picture * We partner for mutual benefits * We act with a simple human touch Here at IATA we are proud of being Diverse and Inclusive – we have people with diverse backgrounds who come from all over the world. Together we build a business of freedom where people can be true to themselves in an environment that recognizes good work and personal qualities
Required skills: CONTRACT POSITION UNTIL 31 DECEMBER 2019 Reporting to the Manager, Global Customer Service Center, the incumbent will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC) for customers primarily located in Mainland China.
Customer Service Specialist ,
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 Romanian
Customer Service Specialist ,
primarily china mainland iata located center handles expertise being diverse environment build front supports champion
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Pozitia

Customer Service Specialist


Schimba limba

English


Fisa post
Tip de angajare Nu este specificat.

Salariu estimat Nu este specificat.

Tara Singapore

Oras Singapore

Responsibilities:
* Assists customers, primarily located in Mainland China across multiple channels;
* Attracts potential customersm primarily located in Mainland China, by answering product & service questions; suggests information about products & services;
* Follows up on pending /overdue payments;
* Handles enquiries and provides timely responses;
* Handles requests and activates subscriptions;
* Handles communication distribution requirements;
* Maintains customer records by updating CRM;
* Supports Business Continuity Plan requirements;
* Updates job knowledge by attending training & educational opportunities;
* Accomplishes customer service and organization mission by completing related results as needed;
* Identifies and escalates improvement opportunities;
* Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
* Champion for process / projects support;
* Support customer recoveries of customers primarily located in Mainland China by explaining procedures; forwards required solutions/adjustments;
* Supports any other tasks as required by the Manager, Global Customer Service Center.

Qualifications:

* University degree in business administration or a related field; 
* 1-3 years of relevant experience in front office departments;
* Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and background with a strong sense of Customer Service ethics according to IATA's corporate philosophy; 
* Strong CRM knowledge and proficiency with MS Office and other IT related matters;
* Be result driven and demonstrate personal integrity;
* Proactive approach to problem solving;
* Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy; Strong ability to take initiative;
* Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
* Ability to demonstrate leadership skills and support management and the team with a pro-active approach;
* Fluency in Mandarin and English are essential; knowledge of other languages will be an asset;
* Embrace IATA’s corporate values;

-------------------------

People are at the heart of everything we do at IATA. We all have different personalities, styles and areas of expertise, but we have one thing in common – the way in which we act which is guided by our values:

* We build standards through expertise
* We champion the global big picture
* We partner for mutual benefits
* We act with a simple human touch

Here at IATA we are proud of being Diverse and Inclusive – we have people with diverse backgrounds who come from all over the world. Together we build a business of freedom where people can be true to themselves in an environment that recognizes good work and personal qualities

Required skills:
CONTRACT POSITION UNTIL 31 DECEMBER 2019

Reporting to the Manager, Global Customer Service Center, the incumbent will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC) for customers primarily located in Mainland China.


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Introduction
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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