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Language : Pусский Название вакансии : QR21234 - Senior Airport Services Agent | Qatar Airways | Denpasar
Информация о компании : Qatar Airways
Страна: Qatar
Город: Doha, Qatar
Обязанности: Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company. OPERATIONAL * Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards * Be visible to ensure that the highest level of service, products is provided in a professional manner * Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements. * Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently. * Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers. * Ensure smooth handling of Customer service at the station. * Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas. * Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. * Handles administrative issues related to monthly/quarterly reports. Ensures requests on operational service failure matters are responded to immediately with a high degree of accuracy and neatness. * Work with GHA and ensure all training records of their dedicated staff to QR are up to date. * Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits etc. * Ensure passengers are assisted smoothly through airport facilities. * Develop and maintain good relationship with handling agents, suppliers other airlines and QR colleagues. * Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.  
Необходимые требования QUALIFICATIONS: Essential * Trade or Vocational Qualification Previous Experience: * Experienced - minimum 3 years of job-related experience required * At least 1 year in Airport Operations of a leading Airline   Job Specific Skills: ESSENTIAL * Proficiency in spoken and written English  * Ability to effectively manage mishandled baggage services, including service recovery situations with customers. * For Baggage Service preferable to have had exposure to Baggage Claims procedures & working knowledge of World Tracer. * Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling. * Knowledge of ticketing/construction of fares. Notes: 1. Resume / CV
QR21234 - Senior Airport Services Agent | Qatar Airways | Denpasar ,
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QR21234 - Senior Airport Services Agent | Qatar Airways | Denpasar ,
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Название вакансии

QR21234 - Senior Airport Services Agent | Qatar Airways | Denpasar


Язык для вакансии

English


Информация о вакансии
Тип занятости: Not Specified

Уровень зарплаты: Not Specified

Страна: Indonesia

Город: Denpasar

Обязанности:
Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner.
Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

OPERATIONAL

* Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards
* Be visible to ensure that the highest level of service, products is provided in a professional manner
* Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
* Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
* Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
* Ensure smooth handling of Customer service at the station.
* Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
* Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc.
* Handles administrative issues related to monthly/quarterly reports. Ensures requests on operational service failure matters are responded to immediately with a high degree of accuracy and neatness.
* Work with GHA and ensure all training records of their dedicated staff to QR are up to date.
* Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits etc.
* Ensure passengers are assisted smoothly through airport facilities.
* Develop and maintain good relationship with handling agents, suppliers other airlines and QR colleagues.
* Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

 

Необходимые требования
QUALIFICATIONS:

Essential

* Trade or Vocational Qualification

Previous Experience:

* Experienced - minimum 3 years of job-related experience required
* At least 1 year in Airport Operations of a leading Airline

 

Job Specific Skills:

ESSENTIAL

* Proficiency in spoken and written English 
* Ability to effectively manage mishandled baggage services, including service recovery situations with customers.
* For Baggage Service preferable to have had exposure to Baggage Claims procedures & working knowledge of World Tracer.
* Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
* Knowledge of ticketing/construction of fares.

Notes:

1. Resume / CV


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Рекрутер Логотип компании

Qatar Airways
Информация о компании
Название компании: Контактное лицо:
Qatar Airways Not Specified
Адрес: Страна:
P.O.Box 22550 Doha, Qatar, Qatar
Телефон Факс:
-скрытый- -скрытый-
Веб-страница: электронный адрес:
http://www.qatarairways.com -скрытый-


Вступление
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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