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Ngôn ngữ : Vietnamese Nghề nghiệp : QR21234 - Senior Airport Services Agent | Qatar Airways | Denpasar
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company. OPERATIONAL * Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards * Be visible to ensure that the highest level of service, products is provided in a professional manner * Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements. * Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently. * Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers. * Ensure smooth handling of Customer service at the station. * Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas. * Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. * Handles administrative issues related to monthly/quarterly reports. Ensures requests on operational service failure matters are responded to immediately with a high degree of accuracy and neatness. * Work with GHA and ensure all training records of their dedicated staff to QR are up to date. * Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits etc. * Ensure passengers are assisted smoothly through airport facilities. * Develop and maintain good relationship with handling agents, suppliers other airlines and QR colleagues. * Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.  
Yêu cầu kỹ năng QUALIFICATIONS: Essential * Trade or Vocational Qualification Previous Experience: * Experienced - minimum 3 years of job-related experience required * At least 1 year in Airport Operations of a leading Airline   Job Specific Skills: ESSENTIAL * Proficiency in spoken and written English  * Ability to effectively manage mishandled baggage services, including service recovery situations with customers. * For Baggage Service preferable to have had exposure to Baggage Claims procedures & working knowledge of World Tracer. * Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling. * Knowledge of ticketing/construction of fares. Notes: 1. Resume / CV
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Khảo sát của ngày hôm nay:
 Vietnamese
QR21234 - Senior Airport Services Agent | Qatar Airways | Denpasar ,
baggage handling airport passengers passenger safety boarding operations highest aviation smoothly desk agents check operational
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Nghề nghiệp

QR21234 - Senior Airport Services Agent | Qatar Airways | Denpasar


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Indonesia

Thành phố: Denpasar

Trách nhiệm
Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner.
Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

OPERATIONAL

* Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards
* Be visible to ensure that the highest level of service, products is provided in a professional manner
* Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
* Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
* Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
* Ensure smooth handling of Customer service at the station.
* Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
* Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc.
* Handles administrative issues related to monthly/quarterly reports. Ensures requests on operational service failure matters are responded to immediately with a high degree of accuracy and neatness.
* Work with GHA and ensure all training records of their dedicated staff to QR are up to date.
* Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits etc.
* Ensure passengers are assisted smoothly through airport facilities.
* Develop and maintain good relationship with handling agents, suppliers other airlines and QR colleagues.
* Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

 

Yêu cầu kỹ năng
QUALIFICATIONS:

Essential

* Trade or Vocational Qualification

Previous Experience:

* Experienced - minimum 3 years of job-related experience required
* At least 1 year in Airport Operations of a leading Airline

 

Job Specific Skills:

ESSENTIAL

* Proficiency in spoken and written English 
* Ability to effectively manage mishandled baggage services, including service recovery situations with customers.
* For Baggage Service preferable to have had exposure to Baggage Claims procedures & working knowledge of World Tracer.
* Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
* Knowledge of ticketing/construction of fares.

Notes:

1. Resume / CV


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Qatar Airways
Chi tiết Công ty
Tên công ty của bạn Họ tên
Qatar Airways Chưa được xác định
Địa chỉ: Quốc gia:
P.O.Box 22550 Doha, Qatar, Qatar
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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