This course is about understanding the complex interaction of the key players involved in the aviation industry (airports, airlines, air traffic control centres, CAA, ICAO, EASA, IATA, ACI and others) and their specific responsibilities and operating procedures. It aims to provide a comprehensive introduction to the aviation business and an in-depth overview of correlations between various stakeholders. The participants will be aware of the national and international aviation legal framework. The airport activities and basic procedures are presented from a multi-functional perspective. The course focuses on the structure of an airport, its operations and the interdependences between them. Case studies, discussions, examples from the practice and situational exercises will be solved during the course, giving the participants a comprehensive insight into the topic.

Acquired knowledge, skills and competencies by the learner after completing the training course:

• Knowing the process of cooperation between airlines and the airport to offer quality, safe and sustainable services to passengers
• Knowledge and application of passenger and baggage check-in procedures, including servicing passengers with special needs
• The correct interpretation of requirements and regulations related to the transportation of passengers and luggage
• Knowledge of online reservation system and departure control system
• Observance of aircraft loading rules
• Compliance with aviation safety rules and safe driving on the platform
• Recognition of the main components and areas of the aircraft
• The correct positioning of vehicles and equipment around the aircraft
• Making contact with the team according to the norms and standards accepted in aviation
• Knowledge of flight documentation
• Knowledge and application of loading and storage procedures
• Adequate emergency response
• Knowledge of types of aircraft maintenance equipment, technical characteristics and method of use
• Conduct operational readiness and suitability review of available aircraft maintenance equipment before operation.
• Knowledge of loading and storage procedures
• Proper use of technique, infrastructure and equipment to serve passengers with reduced mobility and special categories of passengers
• Working with operational documents
• Knowledge of customs electronic manifesting
• Understanding the basic principles of aviation related to aircraft balance
• Knowledge of the structure and organisation of work in supplying fuels
• Working with regulatory documents, orders and instructions for refuelling aircraft
• Knowledge of the basic rules for quality control of aviation fuels
• Understanding, following, and adequately applying cargo handling
• Knowledge and compliance with workplace safety rules for different types of cargo handling

The training is based on different training methods such as simulations, exercises, work with peers, individual work, case studies, etc., to develop a highly effective training procedure. Finally, the program concludes with reflections on what the participants have learned and an action plan to help them apply the insights they gained during the program.

Contact: [email protected]