Airport Consulting
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We offer ORAT consulting services and together with our partner TH Airport Consulting planning and optimization of airports with a focus on Terminal Planning, Airport Processes as well as the management of complex airport projects.
Important objectives of our consulting services are to enhance the passenger experience as well as operational efficiency at airports. By using a holistic approach which incorporates the requirements of internal and external stakeholders, we contribute to the success of our clients.
Please visit TH Airport Consulting web page: https://www.th-airport.com/what-we-do
Short profile of our Team Leader:
Mariola Ziolkowski
ACI -ICAO International Airport Professional (IAP), ACI-ICAO Airport Security Expert, Operational Readiness Airport Transfer (ORAT) - Airport Familiarization Expert, Finance & Human Resources Expert, Senior Consultant with extensive expertise in Project Management, Succession plans, Budget & HR, Accounting & financial reporting. Substantial knowledge in Operational Readiness Airport Transfer, Airport strategy, Process improvement and change management.
Education:
International Airport Professional (IAP)
Airport Management Professional Accreditation Programme (AMPAP) - ACI/ICAO
Air Transport System, Airport Operations, Safety and Security, Airport Planning, Development and Environmental Management, Airport Commercial and Financial Management, Airport Revenue Generation, Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results
ACI-ICAO Airport Security Diploma
ACI-ICAO Management of Airport Security, Airport Security Operations, Quality Management in Airport Security
University of National and World Economy Sofia
Postgraduate Diploma in Financial and Bank Management
National University “St. Kl. Ohridski” Sofia
Master of Science in Slavic Languages
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Operational Readiness Airport Transfer (ORAT) Project Manager
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Develop Master Trials Plan & Trial Scenarios
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Commercial and Financial Management
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Finance & Budget Forecasts
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Managing multicultural Teams
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Training needs analysis
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Airport transfer familiarisation programs
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Result oriented, used to deadlines and writing reports under pressure
Countries of Work Experience: Germany, Vietnam, Russia, Bulgaria, UAE, India, Kurdistan-Iraq, Tanzania, Turkmenistan, Saudi Arabia, Kuwait, Greece, St. Lucia;Nigeria
Latest Projects:
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New Heraklion Airport, Crete – Greece
AVSEC Consultant
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Security Master Plan
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Risk Assessment
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Concept of Operation
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Airport Security Program
Erbil International Airport 2022-2023, Kurdistan Region, Iraq
Project Manager
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Organisational Development;
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SOPs
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Quality Management Program
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Change Management
St. Lucia - 2022
Sr. Airport Consultant
Project: CARIBBEAN REGIONAL AIR TRANSPORT CONNECTIVITY PROJECT (CATCOP) - COVID-19 Response Strategy Study
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Airport resilience – employees survey
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Organizational resilience assessment and action plan
Project Manager – Airline Start up – Frankfurt, Germany
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Develop a business plan for European Airline Start up;
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Facilitate Team Meetings to align and exchange information;
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Investors Relationship;
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Negotiate with Airports and Ground Handling Companies;
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Develop Airline Concept and Sales Strategy.
Project Manager – ORAT (Operational Readiness Airport Transfer) – Kuwait International Airport – Terminal 4 – The Associated Engineering Partnership, Contract with Kuwait DGCA
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Develop ORAT Program, including DESKTOP ORAT (Design Review);
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Facilitate Stakeholder Meetings to align SOPs in accordance with ICAO and DGCA regulations (Customs, MoI, Border Control, Passport Control Ground Handler, ATC, MCC, Airlines, DGCA, Airport Authority);
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Alignment of Processes and Procedures (SOP’s);
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Coordination of Training – Develop & conduct Familiarization Training & SOP Training;
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Develop Trials Master Plan, Trials Check Lists and Scenarios;
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Ensure logistics and resources to enable Trials;
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Execute Trials;
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Write Trials Reports and coordinate improvements;
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Open Terminal 4 together with Inchon International Airport (Terminal Operator).
Munich Airport International – Privatisation of Taif International Airport and construction of a new airport, Saudi Arabia
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Airport review and Due Diligence Report;
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Manpower planning & budget;
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Development of onboarding and familiarization program.
Munich Airport / Polimeks Insaat Taahhut ve San. Tic. A.S., Turkmenistan | ORAT PMO, HR and Training Expert
ORAT Program for the new Ashgabat International Airport
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Project management and ORAT administration
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Facilitate and conduct Stakeholder Meetings
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Develop and conduct Familiarization Training Programme incl. logistical requirements
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Select and Train Familiarization Trainers (Train-the-Trainer)
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Development of SOPs Plan and Training
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Trials coordination
Erbil International Airport Kurdistan, Iraq | HR and Training Manager
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Develop and implement new airport organisation structure
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SOPs, Process optimization & development of job descriptions
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Prepare department tasks and responsibilities (Task Inventory)
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Implement Document Management System (DMS)
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Develop reporting system & improve communication flow between departments
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Review and monitor international and local recruitment
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Review employee’s policies and regulations
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Concept development and implement an online Career Portal
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Train Department Managers on implementation of performance management system
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Implement Appraisal System
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Conduct Training Needs Analysis and prepare Training Program
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Freelance Consultant | HR & Business Development
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Portum AG, Frankfurt am Main, Germany
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Processes Optimisation between the departments
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Develop new performance assessment system
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Establish new hiring process for international experts
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Prepared structured assessment interviews for variety of positions (Country Manager, Business Development, Sales Manager, Marketing Manager, Product Manager, and others)
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CAM, Langen, Germany (International Consulting Company)
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Reviewed the recruitment procedures
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Selected experts for external projects
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Conduct interviews and contract negotiations.
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T§T Travel Agent, Hanoi, Vietnam
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Defined the company’s Mission, Vision and Value System
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Created job lists, job descriptions and job procedures
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Optimised the company processes
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Training-needs assessment analysis
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Training workshops – Teambuilding and Leadership;
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Implement new HR policy
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Asian Development Bank - Teacher Training Program, Hanoi, Vietnam
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Assistant to the EU Project Manager
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Optimise office procedures
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Distribute tasks according to the project plan
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Train local staff in file management, time management and intercultural differences
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International procurement and tendering
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Frankfurt Airport - Deutsche Aero-Consulting, Germany
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Prepare and conduct interviews for ORAT projects (Lima Airport, Seoul Airport, Manila Airport, Frankfurt Airport)
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Manage freelance consultant contracts
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Recruit engineers for the new facilities at Frankfurt Airport
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GOPA-Consultants, Bad Homburg, Germany
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Tender acquisitions - EU Development Bank
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Support tenders preparation-department “IT for Development”
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Update and maintenance of the company’s web page
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Develop new web page - World Bank project in Bosnia and Herzegovina “Education Management Information System”
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