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Aviation Trainings

Aviation Customer Service Excellence program

  • Development of Culture of service - 1 day (incl. introduction to Neuromarketing, customer service standards, helping & hindering factors, etc.)
  • Communication skills in Customer service - 2 days
  • GUEST approach in customer service - 2 days (incl. dealing with different and difficult customers, dealing with complaints, etc.)

Additional option: Workshop for creating of internal Customer service program & Standards

Contact: Mariola Ziolkowski

[email protected]

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