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Език : Български
Наименование на длъжността : Wroclaw, Poland | Airline Customer
Данни за фирмата : QATAR AIRWAYS
Държава: Qatar
Град: Doha
Отговорности: Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.
We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.
Your specific responsibilities will include:
• Handle inbound customer inquiries with professionalism and empathy
• Promote, upsell, and cross-sell Qatar Airways products and services
• Create, modify, and refund flight reservations
• Provide accurate fare quotes and assist with ticket issuance and re-issuance
• Support e-commerce, trade, and loyalty program activities
• Escalate complex queries when needed to ensure smooth customer experience and satisfaction
Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:
• 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies
• Dedicated support from experienced specialists every step of your onboarding journey
What We Offer
• Competitive Salary- Rewarding your talent and experience
• Travel Privileges- Explore the world with exclusive flight benefits
• Private Healthcare- Luxmed coverage fully paid by Qatar Airways
• Monthly MyBenefit Points- Choose perks that match your lifestyle
• Social Fund Access- Co-financed holidays, cultural events, and festive bonuses
• Referral Rewards- Get paid for helping us find great talent
• Relocation Support- Assistance for candidates moving to Poland
• Annual Leave - In full compliance with Polish labor law
Нужни качества: Qualifications
About you
We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:
Education & Experience
• Minimum high school diploma
• At least 1 year of customer service experience
• Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline
Basic Tariff course certification can be considered.
Skills & Attributes
• Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language
• Strong communication and active listening skills
• Tech-savvy with solid typing abilities
• Comfortable in fast-paced, high-volume environments
• Warm, expressive, and service-oriented personality
• Adaptable, eager to learn, and open to new systems
• Able to work under pressure and in rotating shifts (no night shifts)
• Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected.
Please applay through the following link:
https://careers.qatarairways.com/global/JobDetail/Wroclaw-Poland-Airline-Customer-Contact-Centre-Agent/73812
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