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Език : Български Наименование на длъжността : QR20998 - Customer Engagement Specialist | Qatar Airways | Doha
Данни за фирмата : Qatar Airways
Държава: Qatar
Град: Doha, Qatar
Отговорности: In this role, you will work with the Line Manager and CRM team to conceptualise, document and implement processes required to ensure a customer focused operation of the Customer Engagement unit. Also work closely with customer facing departments and other service delivery units to identify business objectives, processes improvements for respective CRM requirements across the entire customer journey. Processes need to be regularly evaluated and continuously improved for service quality with the aim to deliver a 5-star customer experience. Working alongside the Line Manager and first level support personnel for the Customer Engagement system(s) users with regards to general usage issues, system improvements & administration. Furthermore, you will work with Line Manager for setting up company-wide processes and establish an integrated CRM platform to ensure system(s) usage. Ensure integration between various operational systems are established to capture the entire customer engagement history centrally.
Нужни качества: You must have Relevant College or Bachelor’s degree or equivalent, with at least 6 years of relevant experience. Prior experience working with Customer Information Management/ Customer Relationship Management Technology/ Omni Channel Customer Engagement Platform is required. You must be e Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate 3. Copy of Passport
QR20998 - Customer Engagement Specialist | Qatar Airways | Doha ,
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Днешната анкета:
 Български
QR20998 - Customer Engagement Specialist | Qatar Airways | Doha ,
engagement management platform entire improvements usage
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Наименование на длъжността

QR20998 - Customer Engagement Specialist | Qatar Airways | Doha


Език на обявата

English


Данни за работата
Тип длъжност: Не е избрано

Предлагано заплащане: Не е избрано

Държава: Qatar

Град: Doha

Отговорности:
In this role, you will work with the Line Manager and CRM team to conceptualise, document and implement processes required to ensure a customer focused operation of the Customer Engagement unit. Also work closely with customer facing departments and other service delivery units to identify business objectives, processes improvements for respective CRM requirements across the entire customer journey. Processes need to be regularly evaluated and continuously improved for service quality with the aim to deliver a 5-star customer experience. Working alongside the Line Manager and first level support personnel for the Customer Engagement system(s) users with regards to general usage issues, system improvements & administration.

Furthermore, you will work with Line Manager for setting up company-wide processes and establish an integrated CRM platform to ensure system(s) usage. Ensure integration between various operational systems are established to capture the entire customer engagement history centrally.

Нужни качества:
You must have Relevant College or Bachelor’s degree or equivalent, with at least 6 years of relevant experience. Prior experience working with Customer Information Management/ Customer Relationship Management Technology/ Omni Channel Customer Engagement Platform is required. You must be e

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport


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Работодател Лого на фирмата

Qatar Airways
Данни за фирмата
Име на фирмата: Лице за контакт:
Qatar Airways Не е избрано
Адрес: Държава:
P.O.Box 22550 Doha, Qatar, Qatar
Телефон Факс:
-скрит - -скрит -
Web страница: Email адрес:
http://www.qatarairways.com -скрит -


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About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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