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Limbi vorbite : Romanian Pozitia : QR20998 - Customer Engagement Specialist | Qatar Airways | Doha
Detalii companie : Qatar Airways
Tara Qatar
Oras Doha, Qatar
Responsibilities: In this role, you will work with the Line Manager and CRM team to conceptualise, document and implement processes required to ensure a customer focused operation of the Customer Engagement unit. Also work closely with customer facing departments and other service delivery units to identify business objectives, processes improvements for respective CRM requirements across the entire customer journey. Processes need to be regularly evaluated and continuously improved for service quality with the aim to deliver a 5-star customer experience. Working alongside the Line Manager and first level support personnel for the Customer Engagement system(s) users with regards to general usage issues, system improvements & administration. Furthermore, you will work with Line Manager for setting up company-wide processes and establish an integrated CRM platform to ensure system(s) usage. Ensure integration between various operational systems are established to capture the entire customer engagement history centrally.
Required skills: You must have Relevant College or Bachelor’s degree or equivalent, with at least 6 years of relevant experience. Prior experience working with Customer Information Management/ Customer Relationship Management Technology/ Omni Channel Customer Engagement Platform is required. You must be e Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate 3. Copy of Passport
QR20998 - Customer Engagement Specialist | Qatar Airways | Doha ,
Intra:
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Nume de utilizator
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QR20998 - Customer Engagement Specialist | Qatar Airways | Doha ,
engagement management platform entire improvements usage
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QR20998 - Customer Engagement Specialist | Qatar Airways | Doha


Schimba limba

English


Fisa post
Tip de angajare Nu este specificat.

Salariu estimat Nu este specificat.

Tara Qatar

Oras Doha

Responsibilities:
In this role, you will work with the Line Manager and CRM team to conceptualise, document and implement processes required to ensure a customer focused operation of the Customer Engagement unit. Also work closely with customer facing departments and other service delivery units to identify business objectives, processes improvements for respective CRM requirements across the entire customer journey. Processes need to be regularly evaluated and continuously improved for service quality with the aim to deliver a 5-star customer experience. Working alongside the Line Manager and first level support personnel for the Customer Engagement system(s) users with regards to general usage issues, system improvements & administration.

Furthermore, you will work with Line Manager for setting up company-wide processes and establish an integrated CRM platform to ensure system(s) usage. Ensure integration between various operational systems are established to capture the entire customer engagement history centrally.

Required skills:
You must have Relevant College or Bachelor’s degree or equivalent, with at least 6 years of relevant experience. Prior experience working with Customer Information Management/ Customer Relationship Management Technology/ Omni Channel Customer Engagement Platform is required. You must be e

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport


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Recrutor Logo-ul companiei

Qatar Airways
Detalii companie
Companie Your Name
Qatar Airways Nu este specificat.
Adresa Tara
P.O.Box 22550 Doha, Qatar, Qatar
Telefon Fax
-ascuns- -ascuns-
Pagina web Adresa e-mail
http://www.qatarairways.com -ascuns-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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