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Jazykové dovednosti : Čeština Název práce : IT Service Desk Officer
Informace o společnosti : IATA
Země Switzerland
Město Amsterdam
Náplň práce: * Resolve complex problems and implement effective solutions; * Troubleshoot and escalate issues while assisting the broader team in providing a stable, effective IT service to the business; * Provide high level technical support and coordination to cater for speedy resolution of complex incidents and problems related to connectivity, applications access and unified communication services; * Oversee and maintain the IT infrastructure and services in the regional office and remote offices; * Serve as a key IT regional point of contact for issues, service needs and delivery as well as act as an interface with Corporate IT services team in headquarters; * Focus on maintaining user computers, printers, cell phones, with a professional attitude and service; * Ensure that IT resources are always available in the regional office and remote offices; * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard systems & applications; * Ensure meticulous call logging of all incoming calls (Service Desk mailbox and Service Desk queue) and perform regular quality control checks on call logging; * Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery; * Coordinate user administration: office moves, position changes and new staff; * Monitor user profiles, email accounts, provide access to the specific applications, advise customers of interruptions to local and global services; * Provide support during external events. Qualifications: * Degree in IT related discipline, equivalent experience (MCSC, CCNA, etc.); * Minimum 2 to 4 years of relevant experience in IT customer support services; * Requires a high level working knowledge of multiple complex software packages, hardware, and network; * Experience in user administration in Active Directory; * Experience in server administration; * Advanced knowledge of Microsoft Windows operating systems and Microsoft Office application suite; * Solid knowledge of hardware components; * Experience with Cisco IP telephony is a plus; * Strong customer focus and interpersonal skills in a global environment; * Ability to work as part of a team and autonomously; * Excellent oral and written communication skills in English; knowledge in an additional language is an asset; * Ability to remain calm, courteous and efficient in emergency situations * Experience in remote support; * Preferred experience with NGO’s and international organizations.  WORKING HOURS:  * Regular working hours (Sunday to Thursday, 8:00am to 4:30pm). * Flexibility to sometimes work outside the regular working hours. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Požadované znalosti/dovednosti: WHO ARE WE? The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 275 airlines comprising 83% of global air traffic. We support many areas of aviation activity and help formulate industry policy on critical aviation issues. IATA’s mission is to represent, lead, and serve the airline industry. We help airlines to operate safely, securely, efficiently, and economically under clearly defined standards and regulations. Professional support is provided to all industry stakeholders with a wide range of products and expert services. IATA consists of five regions – The Americas, Europe, Africa & The Middle East, North Asia and Asia-Pacific. This exciting opportunity is a chance to join IATA’s transformed Africa & The Middle East (AME) team, working in one of the most exciting and fastest growing aviation regions in the world. You will be joining a customer-centric, agile and program management driven organization designed to promote collaboration and enable effective delivery of IATA’s regional and global industry agenda. In a workplace culture of empowerment, you will have a unique opportunity to help shape your future role in this newly created structure.  At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave, in line with our brand values. We are looking for people who bring them to life in everything they do as they:   Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Put people first by acting with a simple human touch We are proud of being a diverse and inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer. WHAT WE ARE LOOKING FOR At this moment, we have a need for an IT SERVICE DESK OFFICER to support our IT Team in the Africa and the Middle East (AME) Team. _Please note that this role is not under direct IATA Employment but through contracting with our outsourcing provider._ As the IT Service Desk Officer, you will: * Be responsible for customer support of users in addition to Office Automation desktop environments and application; * Support users in the Amman Regional Office and our 8 AME offices, and work with the global team that ensures continuity of services to the user community worldwide; * Support the Regional Manager, ITS on any relevant projects.
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Název práce

IT Service Desk Officer


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Jordan

Město Amman

Náplň práce:
* Resolve complex problems and implement effective solutions;
* Troubleshoot and escalate issues while assisting the broader team in providing a stable, effective IT service to the business;
* Provide high level technical support and coordination to cater for speedy resolution of complex incidents and problems related to connectivity, applications access and unified communication services;
* Oversee and maintain the IT infrastructure and services in the regional office and remote offices;
* Serve as a key IT regional point of contact for issues, service needs and delivery as well as act as an interface with Corporate IT services team in headquarters;
* Focus on maintaining user computers, printers, cell phones, with a professional attitude and service;
* Ensure that IT resources are always available in the regional office and remote offices;
* Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard systems & applications;
* Ensure meticulous call logging of all incoming calls (Service Desk mailbox and Service Desk queue) and perform regular quality control checks on call logging;
* Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;
* Coordinate user administration: office moves, position changes and new staff;
* Monitor user profiles, email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;
* Provide support during external events.

Qualifications:

* Degree in IT related discipline, equivalent experience (MCSC, CCNA, etc.);
* Minimum 2 to 4 years of relevant experience in IT customer support services;
* Requires a high level working knowledge of multiple complex software packages, hardware, and network;
* Experience in user administration in Active Directory;
* Experience in server administration;
* Advanced knowledge of Microsoft Windows operating systems and Microsoft Office application suite;
* Solid knowledge of hardware components;
* Experience with Cisco IP telephony is a plus;
* Strong customer focus and interpersonal skills in a global environment;
* Ability to work as part of a team and autonomously;
* Excellent oral and written communication skills in English; knowledge in an additional language is an asset;
* Ability to remain calm, courteous and efficient in emergency situations
* Experience in remote support;
* Preferred experience with NGO’s and international organizations.

 WORKING HOURS: 

* Regular working hours (Sunday to Thursday, 8:00am to 4:30pm).
* Flexibility to sometimes work outside the regular working hours.

-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Požadované znalosti/dovednosti:
WHO ARE WE?

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 275 airlines comprising 83% of global air traffic. We support many areas of aviation activity and help formulate industry policy on critical aviation issues. IATA’s mission is to represent, lead, and serve the airline industry. We help airlines to operate safely, securely, efficiently, and economically under clearly defined standards and regulations. Professional support is provided to all industry stakeholders with a wide range of products and expert services.

IATA consists of five regions – The Americas, Europe, Africa & The Middle East, North Asia and Asia-Pacific. This exciting opportunity is a chance to join IATA’s transformed Africa & The Middle East (AME) team, working in one of the most exciting and fastest growing aviation regions in the world. You will be joining a customer-centric, agile and program management driven organization designed to promote collaboration and enable effective delivery of IATA’s regional and global industry agenda. In a workplace culture of empowerment, you will have a unique opportunity to help shape your future role in this newly created structure. 

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave, in line with our brand values. We are looking for people who bring them to life in everything they do as they: 

 Act with integrity and uphold our standards

* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Put people first by acting with a simple human touch

We are proud of being a diverse and inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

WHAT WE ARE LOOKING FOR

At this moment, we have a need for an IT SERVICE DESK OFFICER to support our IT Team in the Africa and the Middle East (AME) Team. _Please note that this role is not under direct IATA Employment but through contracting with our outsourcing provider._

As the IT Service Desk Officer, you will:

* Be responsible for customer support of users in addition to Office Automation desktop environments and application;
* Support users in the Amman Regional Office and our 8 AME offices, and work with the global team that ensures continuity of services to the user community worldwide;
* Support the Regional Manager, ITS on any relevant projects.


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Zaměstnavatel Logo společnosti

IATA
Informace o společnosti
Společnost Vaše jméno
IATA Nespecifikováno
Adressa Země
xxxxxxx Amsterdam, Switzerland
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
Nespecifikováno skryto


Úvod
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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