Aviation Job Search - from the best companies in the world.
career builder, aviation jobs for pilots, cabin crew, support team. Companies - post a job, search the employee database, request candidate search, use our premium membership.
Aviation Recruitment and Aviation Jobs
What you can find at our website: Jobsearch for candidates - copy and paste your CV, receive jobs by email, apply for jobs view examples of Aviation Jobs
Job Search | Aviation News | About Us | Candidates - Add Your Resume | Recruiters - Post a Job | Sitemap |

Language : Español Título del Puesto de Trabajo : QR16141 - Customer Services Manager | Hamad International Airport | Doha
Detalles de la Compañía : Hamad International Airport
Pais: Qatar
Ciudad: Doh
Responsabilidades: As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment.  Key responsibilities will be: * Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery.  * Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement. * Monitor and support the customer feedback process to maintain the business intelligence data collection. * Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies.  * Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.
Habilidades requeridas: * Minimum Bachelor's level or equivalent * Advance courses in airport and or airline management * Minimum 7 years relevant experience * Experience at airports and / or airlines either working for the airport or as a consultant on a similar role. * Experience in people management and leadership within an airport operations role. * Experience in project management would be a distinct advantage. * Managerial skills - Ability to delegate work, set clear direction and manage workflow.  * Must have a high degree of self-motivation and be able to develop new skills and concepts quickly. * Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
Registro:
Registro
Nombre de Usuario
Contraseña

Best Aviation Jobs

For Candidates
Register Free
Alertas de empleo por E-Mail
Job Search
View All Jobs
Add Resume
For Recruiters
Post Jobs
View Resumes
Latest Resumes by E-Mail
Ask for Candidate Search
Crew Recruitment Days
Advertise with us
Top Job Offers:
Top Job Offers:
Today`s Survey:

Yes
No
Not sure
» Results
 Español
QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
airport centre management monitor reception operations call develops improvement mentoring coaching center
Share this job
Título del Puesto de Trabajo

QR16141 - Customer Services Manager | Hamad International Airport | Doha


Lengua asociada al empleo:

English


Detalles del Puesto de Trabajo
Tipo de Ocupación : Not Specified

El nivel de Salario Not Specified

Pais: Qatar

Ciudad: Doha

Responsabilidades:
As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment. 

Key responsibilities will be:

* Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery. 

* Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement.

* Monitor and support the customer feedback process to maintain the business intelligence data collection.
* Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies. 

* Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.

Habilidades requeridas:
* Minimum Bachelor's level or equivalent
* Advance courses in airport and or airline management
* Minimum 7 years relevant experience
* Experience at airports and / or airlines either working for the airport or as a consultant on a similar role.
* Experience in people management and leadership within an airport operations role.
* Experience in project management would be a distinct advantage.
* Managerial skills - Ability to delegate work, set clear direction and manage workflow. 
* Must have a high degree of self-motivation and be able to develop new skills and concepts quickly.
* Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


Enviar este Puesto de Trabajo a un amigo
* *

* *    *

View all Jobs posted by this Company

Postulante Logo de la compañía

Hamad International Airport
Detalles de la Compañía
Nombre de la Compañía Persona de Contacto:
Hamad International Airport Not Specified
Dirección Pais:
PO Box 22550 Doha Qatar Doh, Qatar
Teléfono Fax
–oculto- –oculto-
Página Web: Dirección de correo electrónico:
http://dohahamadairport.com –oculto-


Introducción

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.
Get the latest jobs by RSS:
RSS Jobs
RSS Jobs - Germany:
RSS Jobs - Germany
RSS Jobs - The Netherlands:
RSS Jobs - The Netherlands
RSS Jobs - Belgium:
RSS Jobs - Belgium
News: