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Language : Español Título del Puesto de Trabajo : QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha
Detalles de la Compañía : Qatar Airways
Pais: Qatar
Ciudad: Doha, Qatar
Responsabilidades: In this role you will assist in encoding and confirming reservations of customers, sell tickets, tours and packages. You will serve customers professionally through telephone in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue. ACCOUNTABILITIES INCLUDE: * Respond to customer queries over the telephone, email, fax and web chat * Sell, up-sell and cross-sell Discover Qatar products and services to the customers * Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage. Issue and re-issue of tickets, process refunds. Support travel agencies for reservations related activities. * Complete Fraud Prevention checks. * Make outbound calls to customers to provide information as and when it is required. * Handle multi products and services as required by the organization after the necessary training has been provided * Provide personalized customer service at the highest level * Escalate problematic cases to the management * Support the preparation and implementation of action plans, which increase reservation sales and associated business * Perform other department duties related to his/her position as directed by the Head of the Department
Habilidades requeridas: To be successful in this role, you will have a High School Diploma and preferably with IATA or Airline Basic Tariff course. You will have minimum experience of 2 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. You should have a good knowledge of World Geography.   Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate 4. NOC (Qatar Airways Group Employees Only)
QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha ,
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QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar
reservations sell issue highest make revenue tickets telephone qatar
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Título del Puesto de Trabajo

QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha


Lengua asociada al empleo:

English


Detalles del Puesto de Trabajo
Tipo de Ocupación : Not Specified

El nivel de Salario Not Specified

Pais: Qatar

Ciudad: Doha

Responsabilidades:
In this role you will assist in encoding and confirming reservations of customers, sell tickets, tours and packages. You will serve customers professionally through telephone in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

ACCOUNTABILITIES INCLUDE:

* Respond to customer queries over the telephone, email, fax and web chat
* Sell, up-sell and cross-sell Discover Qatar products and services to the customers
* Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage. Issue and re-issue of tickets, process refunds. Support travel agencies for reservations related activities.
* Complete Fraud Prevention checks.
* Make outbound calls to customers to provide information as and when it is required.
* Handle multi products and services as required by the organization after the necessary training has been provided
* Provide personalized customer service at the highest level
* Escalate problematic cases to the management
* Support the preparation and implementation of action plans, which increase reservation sales and associated business
* Perform other department duties related to his/her position as directed by the Head of the Department

Habilidades requeridas:
To be successful in this role, you will have a High School Diploma and preferably with IATA or Airline Basic Tariff course. You will have minimum experience of 2 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. You should have a good knowledge of World Geography.

 

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
4. NOC (Qatar Airways Group Employees Only)


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Postulante Logo de la compañía

Qatar Airways
Detalles de la Compañía
Nombre de la Compañía Persona de Contacto:
Qatar Airways Not Specified
Dirección Pais:
P.O.Box 22550 Doha, Qatar, Qatar
Teléfono Fax
–oculto- –oculto-
Página Web: Dirección de correo electrónico:
http://www.qatarairways.com –oculto-


Introducción
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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