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Language : English Job title : QR16324 - Airport Services Agent | Qatar Airways | New York City
Company details : Qatar Airways
Country: Qatar
City: Doha, Qatar
Responsibilities: Reporting to the Airport Services Manager,  you will be responsible to provide quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company. Responsibilities include constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities. As the first personal contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.
Required skills: To be successful in this role you will require a minimum of 2 years experience in a customer service role of which at least 1 year must be within airport operations of a leading airline.  You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required. A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English is essential, with good interpersonal skills and proficiency in computer applications. Successful candidate must be willing to work shifts including frequent nights and weekends You must currently be eligible to live and work in the USA Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
QR16324 - Airport Services Agent | Qatar Airways | New York City ,
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QR16324 - Airport Services Agent | Qatar Airways | New York City ,
passengers handling airport desk passenger shifts airline smooth transfer premium boarding check hotel baggage safety
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Job title

QR16324 - Airport Services Agent | Qatar Airways | New York City


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Not Specified

City: New York

Responsibilities:
Reporting to the Airport Services Manager,  you will be responsible to provide quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner.

Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Responsibilities include constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities.

As the first personal contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.

Required skills:
To be successful in this role you will require a minimum of 2 years experience in a customer service role of which at least 1 year must be within airport operations of a leading airline. 

You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required.

A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English is essential, with good interpersonal skills and proficiency in computer applications.

Successful candidate must be willing to work shifts including frequent nights and weekends

You must currently be eligible to live and work in the USA

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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Qatar Airways
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Qatar Airways Not Specified
Address: Country:
P.O.Box 22550 Doha, Qatar, Qatar
Telephone Fax:
-hidden- -hidden-
Web page: Email address:
http://www.qatarairways.com -hidden-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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