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Sprache : Deutsch Job Titel : QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha
Firmendaten : Qatar Airways
Land: Qatar
Stadt: Doha, Qatar
Aufgaben: In this role you will assist in encoding and confirming reservations of customers, sell tickets, tours and packages. You will serve customers professionally through telephone in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue. ACCOUNTABILITIES INCLUDE: * Respond to customer queries over the telephone, email, fax and web chat * Sell, up-sell and cross-sell Discover Qatar products and services to the customers * Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage. Issue and re-issue of tickets, process refunds. Support travel agencies for reservations related activities. * Complete Fraud Prevention checks. * Make outbound calls to customers to provide information as and when it is required. * Handle multi products and services as required by the organization after the necessary training has been provided * Provide personalized customer service at the highest level * Escalate problematic cases to the management * Support the preparation and implementation of action plans, which increase reservation sales and associated business * Perform other department duties related to his/her position as directed by the Head of the Department
Erforderliche Fähigkeiten To be successful in this role, you will have a High School Diploma and preferably with IATA or Airline Basic Tariff course. You will have minimum experience of 2 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. You should have a good knowledge of World Geography.   Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate 4. NOC (Qatar Airways Group Employees Only)
QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha ,
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QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar
reservations sell issue highest make revenue tickets telephone qatar
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Job Titel

QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha


Sprache des Anzeigentextes

English


Job-Details
Beschäftigungsart: Nicht spezifiziert

Gehalt Nicht spezifiziert

Land: Qatar

Stadt: Doha

Aufgaben:
In this role you will assist in encoding and confirming reservations of customers, sell tickets, tours and packages. You will serve customers professionally through telephone in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

ACCOUNTABILITIES INCLUDE:

* Respond to customer queries over the telephone, email, fax and web chat
* Sell, up-sell and cross-sell Discover Qatar products and services to the customers
* Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage. Issue and re-issue of tickets, process refunds. Support travel agencies for reservations related activities.
* Complete Fraud Prevention checks.
* Make outbound calls to customers to provide information as and when it is required.
* Handle multi products and services as required by the organization after the necessary training has been provided
* Provide personalized customer service at the highest level
* Escalate problematic cases to the management
* Support the preparation and implementation of action plans, which increase reservation sales and associated business
* Perform other department duties related to his/her position as directed by the Head of the Department

Erforderliche Fähigkeiten
To be successful in this role, you will have a High School Diploma and preferably with IATA or Airline Basic Tariff course. You will have minimum experience of 2 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. You should have a good knowledge of World Geography.

 

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
4. NOC (Qatar Airways Group Employees Only)


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Qatar Airways
Firmendaten
Firmenname Ansprechspartner
Qatar Airways Nicht spezifiziert
Anschrift Land:
P.O.Box 22550 Doha, Qatar, Qatar
Telefon Fax:
-unsichtbar- -unsichtbar-
Webseite: E-Mail-Adresse:
http://www.qatarairways.com -unsichtbar-


Firmenprofil
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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