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Ngôn ngữ : Vietnamese Nghề nghiệp : QR22716 - Senior Manager Operational Support Services | Qatar Airways | Doha
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm The Senior Manager Operational Support Services will lead a diverse team of specialists in ensuring Flight Operations and IOC have the tools, processes and facilities required to deliver an effective and efficient operation. The role will drive and lead the strategic development of business processes, IT solutions, business reporting & data solutions, flight ops training/ administration and project delivery within IOC and Flight Operations as the airline continues operational growth.   The successful candidate will be required to maintain and build strong relationships with stakeholders across IOC and Flight Operations in order to align strategic objectives and achieve continuous improvements.   
Yêu cầu kỹ năng OPERATIONAL * Lead the reporting and analysis section providing on-going strategic and tactical direction to Managers so that the Flight Operations and IOC is provided with relevant business data and information with which to make intelligent business decisions, especially in regards to disruption management and OTP but across the wider Flight Ops sphere as well. * Lead the Flight Ops Administration department providing on-going strategic and tactical direction to Managers so that Fleet Management and Training Management receive high levels of administrative support, that Qatar Airways meets its regulatory and IOSA membership obligations with regards to flight crew training and licensing, and that general administration for Flight Operations is completed effectively and efficiently.   * Lead the processes and business improvements team providing on-going strategic and tactical direction to the department Manager so that Flight Operations and IOC business processes are mapped, engineered, challenged, improved and documented in formal local procedures manuals with the aim to achieve cross functional efficiency improvements and meet external audit compliance.   * Lead the systems and project teams providing on-going strategic and tactical direction to Managers in identifying, scoping and delivering high level projects across Flight operations and IOC that deliver on-time and within budget enhanced tools, facilities, processes and IT systems. Such projects include TOPS aircraft tracking and flight watch system replacement, disruption management solvers, data warehouse and BI dashboards, flight crew management and training systems such as pilot LMS, PRISM, PTRMS, and Qloud.    * Working with flight operations stakeholders, including IOC, Fleet Management, Fleet Training Management and Crew Resources to identify, initiate and drive cost reductions across the business and therefore ensure greater levels of automation and productivity. * Build and develop strong working relationships with, and between, Flight Operations, IT, HIA, Group Solutions and other internal and external stakeholders in order to ensure high levels of service delivery in terms of systems and facilities. * Ensure that Flight Ops Support Services teams comply with legislative, regulatory and company requirements. * Provide direction for the production of Flight Ops Support Key Performance Indicators in order to measure operational performance and improvement. * Identify and analyse adverse trends in Operational Support functions and pursue improvements accordingly. * To remain aware of on-going industry developments within flight operations and IOC, evaluate and make strategic recommendations to VP IOC / CFOO for associated changes and improvements.   MANAGEMENT & LEADERSHIP * Regularly evaluate Operational Support Services objectives, plans, procedures and practices, and make appropriate changes if needed. * Develop and promote a culture of continuous improvement within Flight Ops and IOC * Guide, advise, lead and set strategic direction in the organisational structure, recruitment, development and discipline of all staff within the overall Operational Support Services department.   * Oversee and supervise direct report employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery. * To act as a ‘champion’ of the IOC and Operational support Services promoting the qualities and benefits of operational control, business continuity, use of decision support and IT tools and associated projects.  * Lead and direct senior staff to enable them to meet their potential developing an environment that encourages and supports empowerment, initiative and accountability.   Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate 3. Copy of Passport
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 Vietnamese
QR22716 - Senior Manager Operational Support Services | Qatar Airways | Doha ,
flight operations operational strategic lead management direction improvements going across tactical providing make managers fleet
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Nghề nghiệp

QR22716 - Senior Manager Operational Support Services | Qatar Airways | Doha


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Qatar

Thành phố: Doha

Trách nhiệm
The Senior Manager Operational Support Services will lead a diverse team of specialists in ensuring Flight Operations and IOC have the tools, processes and facilities required to deliver an effective and efficient operation. The role will drive and lead the strategic development of business processes, IT solutions, business reporting & data solutions, flight ops training/ administration and project delivery within IOC and Flight Operations as the airline continues operational growth.

 

The successful candidate will be required to maintain and build strong relationships with stakeholders across IOC and Flight Operations in order to align strategic objectives and achieve continuous improvements. 

 

Yêu cầu kỹ năng
OPERATIONAL

* Lead the reporting and analysis section providing on-going strategic and tactical direction to Managers so that the Flight Operations and IOC is provided with relevant business data and information with which to make intelligent business decisions, especially in regards to disruption management and OTP but across the wider Flight Ops sphere as well.
* Lead the Flight Ops Administration department providing on-going strategic and tactical direction to Managers so that Fleet Management and Training Management receive high levels of administrative support, that Qatar Airways meets its regulatory and IOSA membership obligations with regards to flight crew training and licensing, and that general administration for Flight Operations is completed effectively and efficiently.  
* Lead the processes and business improvements team providing on-going strategic and tactical direction to the department Manager so that Flight Operations and IOC business processes are mapped, engineered, challenged, improved and documented in formal local procedures manuals with the aim to achieve cross functional efficiency improvements and meet external audit compliance.  
* Lead the systems and project teams providing on-going strategic and tactical direction to Managers in identifying, scoping and delivering high level projects across Flight operations and IOC that deliver on-time and within budget enhanced tools, facilities, processes and IT systems. Such projects include TOPS aircraft tracking and flight watch system replacement, disruption management solvers, data warehouse and BI dashboards, flight crew management and training systems such as pilot LMS, PRISM, PTRMS, and Qloud.   
* Working with flight operations stakeholders, including IOC, Fleet Management, Fleet Training Management and Crew Resources to identify, initiate and drive cost reductions across the business and therefore ensure greater levels of automation and productivity.
* Build and develop strong working relationships with, and between, Flight Operations, IT, HIA, Group Solutions and other internal and external stakeholders in order to ensure high levels of service delivery in terms of systems and facilities.
* Ensure that Flight Ops Support Services teams comply with legislative, regulatory and company requirements.
* Provide direction for the production of Flight Ops Support Key Performance Indicators in order to measure operational performance and improvement.
* Identify and analyse adverse trends in Operational Support functions and pursue improvements accordingly.
* To remain aware of on-going industry developments within flight operations and IOC, evaluate and make strategic recommendations to VP IOC / CFOO for associated changes and improvements.

 

MANAGEMENT & LEADERSHIP

* Regularly evaluate Operational Support Services objectives, plans, procedures and practices, and make appropriate changes if needed.
* Develop and promote a culture of continuous improvement within Flight Ops and IOC
* Guide, advise, lead and set strategic direction in the organisational structure, recruitment, development and discipline of all staff within the overall Operational Support Services department.  
* Oversee and supervise direct report employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
* To act as a ‘champion’ of the IOC and Operational support Services promoting the qualities and benefits of operational control, business continuity, use of decision support and IT tools and associated projects. 
* Lead and direct senior staff to enable them to meet their potential developing an environment that encourages and supports empowerment, initiative and accountability.

 

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport


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P.O.Box 22550 Doha, Qatar, Qatar
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Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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