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Ngôn ngữ : Vietnamese Nghề nghiệp : QR22713 - Customer Relations Officer | Qatar Airways | Beijing
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services. Specific accountabilities include: * Investigates and analyses all customer complaints from all communication channels available * Responds to customers in a timely manner according to local legislation * Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention * Manages a comprehensive database of customer feedback and generate reports * Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures * Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office * Represents QR when required on hearing at Court  
Yêu cầu kỹ năng To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required. You will need to be fluent (written and spoken) in English to perform this role.   Notes: 1. Resume / CV
QR22713 - Customer Relations Officer | Qatar Airways | Beijing ,
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 Vietnamese
QR22713 - Customer Relations Officer | Qatar Airways | Beijing ,
management relations feedback complaints according effective sound
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Nghề nghiệp

QR22713 - Customer Relations Officer | Qatar Airways | Beijing


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: China

Thành phố: Beijing

Trách nhiệm
In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services.

Specific accountabilities include:

* Investigates and analyses all customer complaints from all communication channels available
* Responds to customers in a timely manner according to local legislation
* Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention
* Manages a comprehensive database of customer feedback and generate reports
* Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures
* Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office
* Represents QR when required on hearing at Court

 

Yêu cầu kỹ năng
To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required.

You will need to be fluent (written and spoken) in English to perform this role.

 

Notes:

1. Resume / CV


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Qatar Airways
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Qatar Airways Chưa được xác định
Địa chỉ: Quốc gia:
P.O.Box 22550 Doha, Qatar, Qatar
Số điện thoại Fax:
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Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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