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Language : Pусский Название вакансии : QR22940 - Customer Care Officer | Qatar Airways | Doha
Информация о компании : Qatar Airways
Страна: Qatar
Город: Doha, Qatar
Обязанности: In this role you will be part of the Customer Care Department with the responsibility to manage customer feedback; you will manage the feedback process with customers through the entire cycle from analysing the feedback request, leading the investigation process through to finalising the resolution and necessary response and to submit compensation proposals for approval. You will directly manage the customer facing communication and you will be the  final approver on all cases not leading to compensation. You will play an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and you will participate in ongoing forums to optimise the Customer Experience journey. The role requires continuous coordination with functional departments at Head Office and Outstations to gather information and carry out background investigations with regards to customer feedback and complaints.
Необходимые требования You must hold a Bachelor Degree or equivalent, with excellent level in spoken and written English; you must have minimum 4 years of job related experience in customer relations roles, preferably in the travel/airline industry, with knowledge of airline policies and procedures. The role requires a high proactive, timely approach to problem resolution, including progress action with internal departments. You must have strong communication, team-working, analytical and IT skills. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business. Resilience and ability to work under pressure are essential attributes in this role. Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
QR22940 - Customer Care Officer | Qatar Airways | Doha ,
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QR22940 - Customer Care Officer | Qatar Airways | Doha ,
feedback airline leading resolution compensation requires departments
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Название вакансии

QR22940 - Customer Care Officer | Qatar Airways | Doha


Язык для вакансии

English


Информация о вакансии
Тип занятости: Not Specified

Уровень зарплаты: Not Specified

Страна: Qatar

Город: Doha

Обязанности:
In this role you will be part of the Customer Care Department with the responsibility to manage customer feedback; you will manage the feedback process with customers through the entire cycle from analysing the feedback request, leading the investigation process through to finalising the resolution and necessary response and to submit compensation proposals for approval. You will directly manage the customer facing communication and you will be the  final approver on all cases not leading to compensation.

You will play an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and you will participate in ongoing forums to optimise the Customer Experience journey. The role requires continuous coordination with functional departments at Head Office and Outstations to gather information and carry out background investigations with regards to customer feedback and complaints.

Необходимые требования
You must hold a Bachelor Degree or equivalent, with excellent level in spoken and written English; you must have minimum 4 years of job related experience in customer relations roles, preferably in the travel/airline industry, with knowledge of airline policies and procedures.

The role requires a high proactive, timely approach to problem resolution, including progress action with internal departments.

You must have strong communication, team-working, analytical and IT skills. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business. Resilience and ability to work under pressure are essential attributes in this role.

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


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Рекрутер Логотип компании

Qatar Airways
Информация о компании
Название компании: Контактное лицо:
Qatar Airways Not Specified
Адрес: Страна:
P.O.Box 22550 Doha, Qatar, Qatar
Телефон Факс:
-скрытый- -скрытый-
Веб-страница: электронный адрес:
http://www.qatarairways.com -скрытый-


Вступление
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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