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Language : Pусский Название вакансии : Intern Service Desk
Информация о компании : IATA
Страна: Switzerland
Город: Amsterdam
Обязанности: Resolve complex problems and implement solutions; Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service; Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications; Ensure meticulous call logging of all incoming call; Ensure regular Customer communication and service delivery –first level software and hardware support; Escalate problems to the other ITS teams according to procedures; Share expert knowledge; Qualifications: Recently graduated (within one year) of an IT degree; Advanced knowledge of Microsoft Windows 7 and Microsoft Office application suite; Excellent oral and written communication skills in English; knowledge of an additional language is an asset; Ability to remain calm, courteous and efficient in emergency situations; Strong customer focus and interpersonal skills in a global environment; Ability to work as part of a global team; Requires a high level of knowledge of multiple complex software packages, hardware and network; Experience with user administration in Active Directory; Knowledge of basic hardware components; ------------------------- People are at the heart of everything we do at IATA. We all have different personalities, styles and areas of expertise, but we have one thing in common – the way in which we act which is guided by our values: * We build standards through expertise * We champion the global big picture * We partner for mutual benefits * We act with a simple human touch Here at IATA we are proud of being Diverse and Inclusive – we have people with diverse backgrounds who come from all over the world. Together we build a business of freedom where people can be true to themselves in an environment that recognizes good work and personal qualities
Необходимые требования Reporting to the Service Desk Team Leader, the Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA.
Intern Service Desk ,
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 Pусский
Intern Service Desk ,
environment desk hardware iata complex problems focus call microsoft expertise build diverse
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Название вакансии

Intern Service Desk


Язык для вакансии

English


Информация о вакансии
Тип занятости: Not Specified

Уровень зарплаты: Not Specified

Страна: Switzerland

Город: Geneva

Обязанности:
Resolve complex problems and implement solutions;
Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service;
Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
Ensure meticulous call logging of all incoming call;
Ensure regular Customer communication and service delivery –first level software and hardware support;
Escalate problems to the other ITS teams according to procedures;
Share expert knowledge;

Qualifications:

Recently graduated (within one year) of an IT degree;
Advanced knowledge of Microsoft Windows 7 and Microsoft Office application suite;
Excellent oral and written communication skills in English; knowledge of an additional language is an asset;
Ability to remain calm, courteous and efficient in emergency situations;
Strong customer focus and interpersonal skills in a global environment;
Ability to work as part of a global team;
Requires a high level of knowledge of multiple complex software packages, hardware and network;
Experience with user administration in Active Directory;
Knowledge of basic hardware components;
-------------------------

People are at the heart of everything we do at IATA. We all have different personalities, styles and areas of expertise, but we have one thing in common – the way in which we act which is guided by our values:

* We build standards through expertise
* We champion the global big picture
* We partner for mutual benefits
* We act with a simple human touch

Here at IATA we are proud of being Diverse and Inclusive – we have people with diverse backgrounds who come from all over the world. Together we build a business of freedom where people can be true to themselves in an environment that recognizes good work and personal qualities

Необходимые требования
Reporting to the Service Desk Team Leader, the Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA.


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Рекрутер Логотип компании

IATA
Информация о компании
Название компании: Контактное лицо:
IATA Not Specified
Адрес: Страна:
xxxxxxx Amsterdam, Switzerland
Телефон Факс:
-скрытый- -скрытый-
Веб-страница: электронный адрес:
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Вступление
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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