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Limbi vorbite : Romanian Pozitia : QR22249 - Customer Services Agent - Contact Center | Qatar Airways | Ahmedabad
Detalii companie : Qatar Airways
Tara Qatar
Oras Doha, Qatar
Responsibilities: We are looking for Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Ahmedabad (India). As a CUSTOMER SERVICE AGENT you will provide excellent customer service to Qatar Airways customers by responding through telephone, emails and fax to optimize passenger satisfaction.  Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds, in voice process. While in non- voice, you will make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Qmiles from the back – office system.  You will also respond to member’s queries though email and service requests that are created from individual FFP accounts.
Required skills: You must be interactive and a customer service oriented person with a warm, cheerful and expressive personality with excellent communication skills in English. You must be High School qualified, however a Bachelor's Degree would be preferred.  Ideally you will have knowledge of the Amadeus reservation program and have at least 2 years' of job-related experience.  If you have previous experience in reservations and ticketing we would be very interested to hear from you. We certainly want to speak to you if you have experience working for an international contact center ! You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for! Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
QR22249 - Customer Services Agent - Contact Center | Qatar Airways | Ahmedabad ,
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QR22249 - Customer Services Agent - Contact Center | Qatar Airways | Ahmedabad ,
reservations qatar airways contact responding satisfaction existing voice
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QR22249 - Customer Services Agent - Contact Center | Qatar Airways | Ahmedabad


Schimba limba

English


Fisa post
Tip de angajare Nu este specificat.

Salariu estimat Nu este specificat.

Tara India

Oras Ahmedabad

Responsibilities:
We are looking for Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Ahmedabad (India).

As a CUSTOMER SERVICE AGENT you will provide excellent customer service to Qatar Airways customers by responding through telephone, emails and fax to optimize passenger satisfaction.  Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds, in voice process.

While in non- voice, you will make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Qmiles from the back – office system.  You will also respond to member’s queries though email and service requests that are created from individual FFP accounts.

Required skills:
You must be interactive and a customer service oriented person with a warm, cheerful and expressive personality with excellent communication skills in English.

You must be High School qualified, however a Bachelor's Degree would be preferred.  Ideally you will have knowledge of the Amadeus reservation program and have at least 2 years' of job-related experience.  If you have previous experience in reservations and ticketing we would be very interested to hear from you.

We certainly want to speak to you if you have experience working for an international contact center ! You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for!

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


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Recrutor Logo-ul companiei

Qatar Airways
Detalii companie
Companie Your Name
Qatar Airways Nu este specificat.
Adresa Tara
P.O.Box 22550 Doha, Qatar, Qatar
Telefon Fax
-ascuns- -ascuns-
Pagina web Adresa e-mail
http://www.qatarairways.com -ascuns-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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