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Limbi vorbite : Romanian Pozitia : QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur
Detalii companie : Qatar Airways
Tara Qatar
Oras Doha, Qatar
Responsibilities: In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets. ACCOUNTABILITIES INCLUDE: * Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service * Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls. * Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor. * Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis. * Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis. * Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis. * Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis. * Maintain database of customers * Advise of changes in flight plan or to cancel or confirm reservations * Calculate and process ticket for refund through the station finance department
Required skills: To be successful in this role, you will have a diploma or associate degree or equivalent. You will have minimum experience of 3 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. Have a professional manner for interaction with internal/external high level; positions. You must be legally eligible to live and work in Malaysia, with a valid work permit. Notes: 1. Resume / CV
QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur ,
Intra:
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 Romanian
QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur ,
daily basis reservations minimise flight maximize passengers calls telephone achieve complaints ticketing sales professionally satisfaction
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Pozitia

QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur


Schimba limba

English


Fisa post
Tip de angajare Nu este specificat.

Salariu estimat Nu este specificat.

Tara Malaysia

Oras Kuala Lumpur

Responsibilities:
In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

ACCOUNTABILITIES INCLUDE:

* Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service
* Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls.
* Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
* Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis.
* Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.
* Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis.
* Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
* Maintain database of customers
* Advise of changes in flight plan or to cancel or confirm reservations
* Calculate and process ticket for refund through the station finance department

Required skills:
To be successful in this role, you will have a diploma or associate degree or equivalent. You will have minimum experience of 3 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. Have a professional manner for interaction with internal/external high level; positions.

You must be legally eligible to live and work in Malaysia, with a valid work permit.

Notes:

1. Resume / CV


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Recrutor Logo-ul companiei

Qatar Airways
Detalii companie
Companie Your Name
Qatar Airways Nu este specificat.
Adresa Tara
P.O.Box 22550 Doha, Qatar, Qatar
Telefon Fax
-ascuns- -ascuns-
Pagina web Adresa e-mail
http://www.qatarairways.com -ascuns-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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