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Language : Français Intitulé du poste : : Customer Compliance Analyst
Coordonnées de l`entreprise : Bombardier
Pays : Canada
Responsabilités: At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. In your role, you will: Build a more robust customer, supplier and partner compliance process across the various Customer touch points in the Aftermarket (account creation, publications subscription renewals, Smart services contracting and renewals, Service Center proposals, parts purchases etc) proactively solicit Customer completion of the “know your Customer” due diligence questionnaire to in advance of transaction or service center visit research Customer contact data with a view to refresh and refine customer intelligence that will be analyzed by the PAC/Legal/Sanctions/Diligence team build and prioritize research in accordance with a risk profile as predetermined by legal & Compliance for our customers and third-party providers Ensure all customer data is accurate, up-to-date and aligned across the platforms; meaning software tools (SAP, Salesforce, SFDC, Maximo, etc.) point of service delivery tools and platforms Build a rapport with customers, suppliers and partner and gain their confidence to assist in the data gathering Interact with other departments to assist with the data gathering such as CPMs, the Preowned team, any customer contact point ex Sales, Parts, FSR, Cust Service, Line Stations, Pubs etc. Analyze all customer processes and help build (relevant/appropriate activities to improve compliance whilst ensuring continuity of operations Advise and assist the business in the adoption of new compliance requirements Revise the “Customer Due Diligence for Customer Experience Transactions” directive
Expérience requise: Qualifications As our ideal candidate, You have 5-7 years of experience You have thorough knowledge of end-to-end aftermarket processes and tools (Pre-owned, Sales, Maintenance Parts, Tech Pubs, Warranty…) You are comfortable in developing and leveraging established relationships with Bombardier customers, suppliers and partners You have knowledge of the various applications such as SAP, Salesforce, Access, etc You are an expert in Excel and data manipulation You are comfortable analyzing large amounts of data and synthesizing into meaningful information, analytics, project plans and recommendations You have experience designing and implementing new / revised processes You have knowledge of aviation compliance requirements namely anti-corruption, sanctions, data privacy You have cross cultural experience and languages other than English could be considered an asset You can demonstrate a high degree of ethics, judgment with sensitive information, strong emotional intelligence, reliable with strong relationship building abilities Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws. We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you. Your ideas move people. Job Customer Service Primary Location US-KS-Wichita Zip Code US 67101 Other Locations US-TX-Dallas Organization Aerospace Schedule Full-time Employee Status Regular Job Posting 16.09.2021, 11:21:41 PM Unposting Date Ongoing Please apply at: https://bombardier.taleo.net/careersection/2/jobdetail.ftl?job=WIC04932&tz=GMT%2B02%3A00&tzname=Europe%2FBerlin
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Customer Compliance Analyst ,
bombardier build diligence status ideas platforms national gender consideration comfortable pubs sales gathering suppliers point
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Intitulé du poste :

Customer Compliance Analyst


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Full Time

Éventail de salaire : Not specified

Pays : Not Specified

Ville: Not Specified

Responsabilités:
At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

Build a more robust customer, supplier and partner compliance process across the various Customer touch points in the Aftermarket (account creation, publications subscription renewals, Smart services contracting and renewals, Service Center proposals, parts purchases etc)
proactively solicit Customer completion of the “know your Customer” due diligence questionnaire to in advance of transaction or service center visit
research Customer contact data with a view to refresh and refine customer intelligence that will be analyzed by the PAC/Legal/Sanctions/Diligence team
build and prioritize research in accordance with a risk profile as predetermined by legal & Compliance for our customers and third-party providers
Ensure all customer data is accurate, up-to-date and aligned across the platforms; meaning software tools (SAP, Salesforce, SFDC, Maximo, etc.) point of service delivery tools and platforms
Build a rapport with customers, suppliers and partner and gain their confidence to assist in the data gathering
Interact with other departments to assist with the data gathering such as CPMs, the Preowned team, any customer contact point ex Sales, Parts, FSR, Cust Service, Line Stations, Pubs etc.
Analyze all customer processes and help build (relevant/appropriate activities to improve compliance whilst ensuring continuity of operations
Advise and assist the business in the adoption of new compliance requirements
Revise the “Customer Due Diligence for Customer Experience Transactions” directive


Expérience requise:
Qualifications

As our ideal candidate,

You have 5-7 years of experience
You have thorough knowledge of end-to-end aftermarket processes and tools (Pre-owned, Sales, Maintenance Parts, Tech Pubs, Warranty…)
You are comfortable in developing and leveraging established relationships with Bombardier customers, suppliers and partners
You have knowledge of the various applications such as SAP, Salesforce, Access, etc
You are an expert in Excel and data manipulation
You are comfortable analyzing large amounts of data and synthesizing into meaningful information, analytics, project plans and recommendations
You have experience designing and implementing new / revised processes
You have knowledge of aviation compliance requirements namely anti-corruption, sanctions, data privacy
You have cross cultural experience and languages other than English could be considered an asset
You can demonstrate a high degree of ethics, judgment with sensitive information, strong emotional intelligence, reliable with strong relationship building abilities
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Your ideas move people.
Job Customer Service
Primary Location US-KS-Wichita
Zip Code US 67101
Other Locations US-TX-Dallas
Organization Aerospace
Schedule Full-time
Employee Status Regular
Job Posting 16.09.2021, 11:21:41 PM
Unposting Date Ongoing

Please apply at:
https://bombardier.taleo.net/careersection/2/jobdetail.ftl?job=WIC04932&tz=GMT%2
B02%3A00&tzname=Europe%2FBerlin






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We look far ahead to see and shape the future of mobility. Our goal is to continuously find better ways to bridge distances and bring people together. Across cities, countries and the globe. This is our passion.
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