Aviation Job Search - from the best companies in the world.
career builder, aviation jobs for pilots, cabin crew, support team. Companies - post a job, search the employee database, request candidate search, use our premium membership.
Aviation Recruitment and Aviation Jobs
What you can find at our website: Jobsearch for candidates - copy and paste your CV, receive jobs by email, apply for jobs view examples of Aviation Jobs
Job Search | Aviation News | About Us | Candidates - Add Your Resume | Recruiters - Post a Job | Sitemap |

Language : English Job title : QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur
Company details : Qatar Airways
Country: Qatar
City: Doha, Qatar
Responsibilities: In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets. ACCOUNTABILITIES INCLUDE: * Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service * Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls. * Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor. * Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis. * Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis. * Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis. * Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis. * Maintain database of customers * Advise of changes in flight plan or to cancel or confirm reservations * Calculate and process ticket for refund through the station finance department
Required skills: To be successful in this role, you will have a diploma or associate degree or equivalent. You will have minimum experience of 3 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. Have a professional manner for interaction with internal/external high level; positions. You must be legally eligible to live and work in Malaysia, with a valid work permit. Notes: 1. Resume / CV
QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur ,
Login:
Login
Username
Password

Best Aviation Jobs

For Candidates
Register Free
Job alerts by E-mail
Job Search
View All Jobs
Add Resume
For Recruiters
Post Jobs
View Resumes
Latest Resumes by E-Mail
Ask for Candidate Search
Crew Recruitment Days
Advertise with us
Top Job Offers:
Top Job Offers:
Today`s Survey:

Passport Control at the airport
Airport Security Lines
Extreme Weather
Heavy traffic volumes
Aircraft Maintenance
Crew problems
Baggage / Cargo loading
Fueling
» Results
 English
QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur ,
daily basis reservations minimise flight maximize passengers calls telephone achieve complaints ticketing sales professionally satisfaction
Share this job
Job title

QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Malaysia

City: Kuala Lumpur

Responsibilities:
In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

ACCOUNTABILITIES INCLUDE:

* Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service
* Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls.
* Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
* Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis.
* Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.
* Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis.
* Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
* Maintain database of customers
* Advise of changes in flight plan or to cancel or confirm reservations
* Calculate and process ticket for refund through the station finance department

Required skills:
To be successful in this role, you will have a diploma or associate degree or equivalent. You will have minimum experience of 3 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. Have a professional manner for interaction with internal/external high level; positions.

You must be legally eligible to live and work in Malaysia, with a valid work permit.

Notes:

1. Resume / CV


Send this job to a friend
* *

* *    *

View all Jobs posted by this Company

Recruiter Company logo

Qatar Airways
Company details
Your Company Your Name
Qatar Airways Not Specified
Address: Country:
P.O.Box 22550 Doha, Qatar, Qatar
Telephone Fax:
-hidden- -hidden-
Web page: Email address:
http://www.qatarairways.com -hidden-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
Get the latest jobs by RSS:
RSS Jobs
RSS Jobs - Germany:
RSS Jobs - Germany
RSS Jobs - The Netherlands:
RSS Jobs - The Netherlands
RSS Jobs - Belgium:
RSS Jobs - Belgium
News: