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Sprache : Deutsch Job Titel : QR21231 - Support Services Manager | Qatar Airways | Doha
Firmendaten : Qatar Airways
Land: Qatar
Stadt: Doha, Qatar
Aufgaben: You will be responsible for leading the Lounge Support Services team, consisting of Support Services and Stores teams. While providing actionable insights aimed for a risk free and efficient lounge operation. This includes the areas of house keeping, deliveries, ordering, storage, cleaning and upkeep of all HIA Lounges including VIP and Al Maha Services Lounges. Engages in strategic planning, projects, supply chain and stakeholder reviews and the use of innovation to drives strategic performance and enhancements. Further responsible fro supporting outstation lounges, CMC and evaluations, partners with internal and external stakeholders to ensure that the overarching departmental goals and objectives are met.
Erforderliche Fähigkeiten OPERATIONAL: * Provide leadership and proactive direction for lounge management, with ownership and responsibility for the lounge support service team for excellence performance, exercising due diligence. Managing and developing a team which plans, forecasts and raises purchase orders within a multiple financial budgets and tracks timely orders/deliveries, including guiding Service Agreements with cross functional teams and stakeholders to protect the 5 star image of service.  * To implement and lead quarterly reviews of financial efficiencies and areas of opportunity to ensure cost effectiveness. * Design and manage Stores and Support Services SOPs by planning, creating and developing standards in order to achieve recognition in the aviation industry and to push continuous improvement. * Prepare new contacts for supplies with procurement for all lounges or as required by management. Prepare and manage Service level agreements with stakeholders to ensure high standards are monitored and maintained/exceeded. * Provide regular reports to Management on support services department performance and KPIs as well as review and propose strategies that enhance performance or KPIs including root cause analysis strategies. Participates in planning annual budgets and executes approval budgets, ensuring no delays on raising CMCs, RFQ and RFIs. * Design all purchasing and supply chain processes, continuous improvement protocols and engages with other business units to ensure manual and IT processes align to efficient delivery outcomes across all HUB lounges. * Puts measures in place such as tracking systems and systematic, end to end measurable SLAs, KPIs and SOPs to assist Hub and Outstation Lounge Managers manage inventory and deliveries from Hub so they are coordinated and all lounges maintain the same set Product Standards, further ensuring audit outcomes and customer experience  are consistent across lounge. * Minimizes duplication and waste in ordering and storage costs by evaluating POs and liaising with suppliers to create effective delivery processes, by reviewing internal process that maybe a result of sluggish inherent processes by tracking timelines and by monitoring resources via stringent roster and manpower reviews by implementing an annual review period for each area to provide efficiencies in time and cost savings of the aforementioned. * To write, track evaluate and execute business cases such as enhancements to processes using innovation, new systems and technology as well as write and maintain, track and evaluate SLAs with stakeholders such as HIA to support Hub and Outstation Lounge Operations by producing quarterly and annual reviews on contract performance. Working closely and harmoniously with other stakeholders and internal partners to raise the industry standard and lead by example by delivering on projects as directed by management. * Perform other responsibilities as advised by the Management. MANAGEMENT AND LEADERSHIP: * To Overseas evaluation, recommendation and management of manpower complement and ensure that staffing standards are consistently applied wherever possible. * Oversee the day to day maintenance of HIA Lounges by assigning tasks to staff and monitor Service Providers. Analyse programs of work regularly to minimize  impacts to customers. * Establish develop direct reports, determine retention and succession plans and conduct performance evaluations. COST MANAGEMENT: * Manage a system wide inventory management process that ensure adherence to budgets and quality - ensure reviews of storage and delivery costs quarterly with enhancements suggested and savings or improvements quantified. * Liaise with high end cleaning / maintenance service providers, through regular meetings and perform performance analysis to ensure services are consistent and to the level of maintenance throughout Qatar Airways lounges and facilities provided to Qatar Airways customers.  Notes: 1. Resume / CV 2. Passport-size photograph 3. Copy of Highest Educational Certificate 4. Copy of Passport
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QR21231 - Support Services Manager | Qatar Airways | Doha ,
management lounge stakeholders reviews budgets deliveries outstation quarterly kpis enhancements maintenance storage slas inventory review
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Job Titel

QR21231 - Support Services Manager | Qatar Airways | Doha


Sprache des Anzeigentextes

English


Job-Details
Beschäftigungsart: Nicht spezifiziert

Gehalt Nicht spezifiziert

Land: Qatar

Stadt: Doha

Aufgaben:
You will be responsible for leading the Lounge Support Services team, consisting of Support Services and Stores teams. While providing actionable insights aimed for a risk free and efficient lounge operation. This includes the areas of house keeping, deliveries, ordering, storage, cleaning and upkeep of all HIA Lounges including VIP and Al Maha Services Lounges. Engages in strategic planning, projects, supply chain and stakeholder reviews and the use of innovation to drives strategic performance and enhancements. Further responsible fro supporting outstation lounges, CMC and evaluations, partners with internal and external stakeholders to ensure that the overarching departmental goals and objectives are met.

Erforderliche Fähigkeiten
OPERATIONAL:

* Provide leadership and proactive direction for lounge management, with ownership and responsibility for the lounge support service team for excellence performance, exercising due diligence. Managing and developing a team which plans, forecasts and raises purchase orders within a multiple financial budgets and tracks timely orders/deliveries, including guiding Service Agreements with cross functional teams and stakeholders to protect the 5 star image of service. 
* To implement and lead quarterly reviews of financial efficiencies and areas of opportunity to ensure cost effectiveness.
* Design and manage Stores and Support Services SOPs by planning, creating and developing standards in order to achieve recognition in the aviation industry and to push continuous improvement.
* Prepare new contacts for supplies with procurement for all lounges or as required by management. Prepare and manage Service level agreements with stakeholders to ensure high standards are monitored and maintained/exceeded.
* Provide regular reports to Management on support services department performance and KPIs as well as review and propose strategies that enhance performance or KPIs including root cause analysis strategies. Participates in planning annual budgets and executes approval budgets, ensuring no delays on raising CMCs, RFQ and RFIs.
* Design all purchasing and supply chain processes, continuous improvement protocols and engages with other business units to ensure manual and IT processes align to efficient delivery outcomes across all HUB lounges.
* Puts measures in place such as tracking systems and systematic, end to end measurable SLAs, KPIs and SOPs to assist Hub and Outstation Lounge Managers manage inventory and deliveries from Hub so they are coordinated and all lounges maintain the same set Product Standards, further ensuring audit outcomes and customer experience  are consistent across lounge.
* Minimizes duplication and waste in ordering and storage costs by evaluating POs and liaising with suppliers to create effective delivery processes, by reviewing internal process that maybe a result of sluggish inherent processes by tracking timelines and by monitoring resources via stringent roster and manpower reviews by implementing an annual review period for each area to provide efficiencies in time and cost savings of the aforementioned.
* To write, track evaluate and execute business cases such as enhancements to processes using innovation, new systems and technology as well as write and maintain, track and evaluate SLAs with stakeholders such as HIA to support Hub and Outstation Lounge Operations by producing quarterly and annual reviews on contract performance. Working closely and harmoniously with other stakeholders and internal partners to raise the industry standard and lead by example by delivering on projects as directed by management.
* Perform other responsibilities as advised by the Management.

MANAGEMENT AND LEADERSHIP:

* To Overseas evaluation, recommendation and management of manpower complement and ensure that staffing standards are consistently applied wherever possible.
* Oversee the day to day maintenance of HIA Lounges by assigning tasks to staff and monitor Service Providers. Analyse programs of work regularly to minimize  impacts to customers.
* Establish develop direct reports, determine retention and succession plans and conduct performance evaluations.

COST MANAGEMENT:

* Manage a system wide inventory management process that ensure adherence to budgets and quality - ensure reviews of storage and delivery costs quarterly with enhancements suggested and savings or improvements quantified.

* Liaise with high end cleaning / maintenance service providers, through regular meetings and perform performance analysis to ensure services are consistent and to the level of maintenance throughout Qatar Airways lounges and facilities provided to Qatar Airways customers. 

Notes:

1. Resume / CV
2. Passport-size photograph
3. Copy of Highest Educational Certificate
4. Copy of Passport


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Qatar Airways
Firmendaten
Firmenname Ansprechspartner
Qatar Airways Nicht spezifiziert
Anschrift Land:
P.O.Box 22550 Doha, Qatar, Qatar
Telefon Fax:
-unsichtbar- -unsichtbar-
Webseite: E-Mail-Adresse:
http://www.qatarairways.com -unsichtbar-


Firmenprofil
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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