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Jazykové dovednosti : Čeština Název práce : QR22730 - Crew Leave Officer | Qatar Airways | Doha
Informace o společnosti : Qatar Airways
Země Qatar
Město Doha, Qatar
Náplň práce: Responsible for running the Annual Flight Crew leave award and Bi Annual Cabin Crew Leave Award and managing balance leave post allocation within the predefined and agreed limits. Responsible for providing excellent customer service to our crew members through daily emails and telephonic conversations if deemed necessary. Responsible for highlighting system related issues to the Senior’s OPERATIONAL  * Liaise with Man Power Planning every ballot period and receive leave allocation limits for each crew leave group.  * Ensure the leave allocation limit lines are updated each month prior to roster production in order to maximise crew leave assignments and maintain operational integrity, within these limits.  * Ensure that the allocation of leave lines always allows sufficient numbers of crew available to cover operational flying and training commitments  * Establish a good understanding and working relation with our stakeholders such as Customer Experience, Flight Crew Management, Flight Crew Service Support, OCC, HR etc and provide excellent service to our customers who are the Flight Crew and Cabin Crew.  * Assess and give feedback to the Crew Leave Manager on the implications of any changes requested to the leave award parameters. Seek feedback and analyse information to find ways to improve the current leave scheme  * Liaise with the Crew Communications and Systems Training team to establish informative communication channels to both Flight and Cabin crew members and management on any system developments that could affect the leave allocation process.  * Conduct a presentation to the new crew on the leave system and allocation process.  * Issue a monthly management report detailing resolutions to outstanding leave requests or swaps IT AND SYSTEMS  * Conduct testing along with the senior of new system releases, fixes and functionality as required.  * Coordinate the testing and preparation of the crew data base with the IT department prior to each Leave Bid opening.  * Ensure integrity of data and settings within the IT systems.  * Constructively participate in improving the use and functionality of the systems.  * Escalate IT issues as required.  * Provide advice on change requests affecting the leave system
Požadované znalosti/dovednosti: QUALIFICATIONS: _Essential_ * Relevant College or University qualification to min Bachelor's level  PREVIOUS EXPERIENCE: _Essential _ * Minimum 4 years relevant experience _Preferred _ * Minimum 3 years of relevant work experience in an airline would be an advantage JOB SPECIFIC SKILLS: * Planning and problem solving skills  * Good understanding of Crew Resources area is an added advantage.  * Excellent English communication skills (written and spoken).  * Intermediate level of Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.  * Leadership skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.  * Ability to train and develop subordinate's skills.   Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate
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Název práce

QR22730 - Crew Leave Officer | Qatar Airways | Doha


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Qatar

Město Doha

Náplň práce:
Responsible for running the Annual Flight Crew leave award and Bi Annual Cabin Crew Leave Award and managing balance leave post allocation within the predefined and agreed limits. Responsible for providing excellent customer service to our crew members through daily emails and telephonic conversations if deemed necessary. Responsible for highlighting system related issues to the Senior’s

OPERATIONAL 

* Liaise with Man Power Planning every ballot period and receive leave allocation limits for each crew leave group. 
* Ensure the leave allocation limit lines are updated each month prior to roster production in order to maximise crew leave assignments and maintain operational integrity, within these limits. 
* Ensure that the allocation of leave lines always allows sufficient numbers of crew available to cover operational flying and training commitments 
* Establish a good understanding and working relation with our stakeholders such as Customer Experience, Flight Crew Management, Flight Crew Service Support, OCC, HR etc and provide excellent service to our customers who are the Flight Crew and Cabin Crew. 
* Assess and give feedback to the Crew Leave Manager on the implications of any changes requested to the leave award parameters. Seek feedback and analyse information to find ways to improve the current leave scheme 
* Liaise with the Crew Communications and Systems Training team to establish informative communication channels to both Flight and Cabin crew members and management on any system developments that could affect the leave allocation process. 
* Conduct a presentation to the new crew on the leave system and allocation process. 
* Issue a monthly management report detailing resolutions to outstanding leave requests or swaps

IT AND SYSTEMS 

* Conduct testing along with the senior of new system releases, fixes and functionality as required. 
* Coordinate the testing and preparation of the crew data base with the IT department prior to each Leave Bid opening. 
* Ensure integrity of data and settings within the IT systems. 
* Constructively participate in improving the use and functionality of the systems. 
* Escalate IT issues as required. 
* Provide advice on change requests affecting the leave system

Požadované znalosti/dovednosti:
QUALIFICATIONS:

_Essential_

* Relevant College or University qualification to min Bachelor's level 

PREVIOUS EXPERIENCE:

_Essential _

* Minimum 4 years relevant experience

_Preferred _

* Minimum 3 years of relevant work experience in an airline would be an advantage

JOB SPECIFIC SKILLS:

* Planning and problem solving skills 
* Good understanding of Crew Resources area is an added advantage. 
* Excellent English communication skills (written and spoken). 
* Intermediate level of Microsoft Office (Word, Excel, PowerPoint, Outlook) skills. 
* Leadership skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. 
* Ability to train and develop subordinate's skills.

 

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate


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Zaměstnavatel Logo společnosti

Qatar Airways
Informace o společnosti
Společnost Vaše jméno
Qatar Airways Nespecifikováno
Adressa Země
P.O.Box 22550 Doha, Qatar, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://www.qatarairways.com skryto


Úvod
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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