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Jazykové dovednosti : Čeština Název práce : QR22713 - Customer Relations Officer | Qatar Airways | Beijing
Informace o společnosti : Qatar Airways
Země Qatar
Město Doha, Qatar
Náplň práce: In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services. Specific accountabilities include: * Investigates and analyses all customer complaints from all communication channels available * Responds to customers in a timely manner according to local legislation * Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention * Manages a comprehensive database of customer feedback and generate reports * Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures * Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office * Represents QR when required on hearing at Court  
Požadované znalosti/dovednosti: To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required. You will need to be fluent (written and spoken) in English to perform this role.   Notes: 1. Resume / CV
QR22713 - Customer Relations Officer | Qatar Airways | Beijing ,
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QR22713 - Customer Relations Officer | Qatar Airways | Beijing ,
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Název práce

QR22713 - Customer Relations Officer | Qatar Airways | Beijing


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země China

Město Beijing

Náplň práce:
In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services.

Specific accountabilities include:

* Investigates and analyses all customer complaints from all communication channels available
* Responds to customers in a timely manner according to local legislation
* Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention
* Manages a comprehensive database of customer feedback and generate reports
* Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures
* Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office
* Represents QR when required on hearing at Court

 

Požadované znalosti/dovednosti:
To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required.

You will need to be fluent (written and spoken) in English to perform this role.

 

Notes:

1. Resume / CV


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Zaměstnavatel Logo společnosti

Qatar Airways
Informace o společnosti
Společnost Vaše jméno
Qatar Airways Nespecifikováno
Adressa Země
P.O.Box 22550 Doha, Qatar, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://www.qatarairways.com skryto


Úvod
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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