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Jazykové dovednosti : Čeština Název práce : QR22485 - Cargo Customer Services Officer | Qatar Airways | Amsterdam
Informace o společnosti : Qatar Airways
Země Qatar
Město Doha, Qatar
Náplň práce: In this role you will manage the customer experience for Qatar Airways Cargo clients in the Nordics and Baltic from our Amsterdam office. You will provide best in class interaction with customers on quires and requests covering broad range of customer needs. You will manage and support the Customer Service Team to ensure Qatar Airways Cargo core values of customer service are provided consistently. You will also review and provide market rates, analyze market trends, historic information and industry benchmark. You will enhance the customer experience for the cargo accounts across the region from acceptance point until final delivery. You will work closely with the sales and operations teams to ensure efficient service is provided at all times and will pro-actively resolve potential or current issues in a timely and efficient manner. You will promote additional cargo services available within the QR portfolio which adds value to the client and increases revenue and will be producing performance reports on accounts on a weekly and monthly basis and identifying areas of improvement in conjunction with other stakeholders.
Požadované znalosti/dovednosti: You will have to meet the following requirements to be considered for this role: - A minimum of a Bachelor’s degree or an equivalent combined with solid experience in the freighter/ airline industry. Notes: 1. Resume / CV
QR22485 - Cargo Customer Services Officer | Qatar Airways | Amsterdam ,
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Název práce

QR22485 - Cargo Customer Services Officer | Qatar Airways | Amsterdam


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Netherlands

Město Amsterdam

Náplň práce:
In this role you will manage the customer experience for Qatar Airways Cargo clients in the Nordics and Baltic from our Amsterdam office. You will provide best in class interaction with customers on quires and requests covering broad range of customer needs. You will manage and support the Customer Service Team to ensure Qatar Airways Cargo core values of customer service are provided consistently. You will also review and provide market rates, analyze market trends, historic information and industry benchmark.

You will enhance the customer experience for the cargo accounts across the region from acceptance point until final delivery. You will work closely with the sales and operations teams to ensure efficient service is provided at all times and will pro-actively resolve potential or current issues in a timely and efficient manner. You will promote additional cargo services available within the QR portfolio which adds value to the client and increases revenue and will be producing performance reports on accounts on a weekly and monthly basis and identifying areas of improvement in conjunction with other stakeholders.

Požadované znalosti/dovednosti:
You will have to meet the following requirements to be considered for this role:

- A minimum of a Bachelor’s degree or an equivalent combined with solid experience in the freighter/ airline industry.

Notes:

1. Resume / CV


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Zaměstnavatel Logo společnosti

Qatar Airways
Informace o společnosti
Společnost Vaše jméno
Qatar Airways Nespecifikováno
Adressa Země
P.O.Box 22550 Doha, Qatar, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://www.qatarairways.com skryto


Úvod
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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