Aviation Job Search - from the best companies in the world.
career builder, aviation jobs for pilots, cabin crew, support team. Companies - post a job, search the employee database, request candidate search, use our premium membership.
Aviation Recruitment and Aviation Jobs
What you can find at our website: Jobsearch for candidates - copy and paste your CV, receive jobs by email, apply for jobs view examples of Aviation Jobs
Търсене на работа | Новини от Авиацията | За нас | Candidates - Add Your Resume | Recruiters - Post a Job | Sitemap |

Език : Български Наименование на длъжността : QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur
Данни за фирмата : Qatar Airways
Държава: Qatar
Град: Doha, Qatar
Отговорности: In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets. ACCOUNTABILITIES INCLUDE: * Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service * Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls. * Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor. * Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis. * Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis. * Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis. * Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis. * Maintain database of customers * Advise of changes in flight plan or to cancel or confirm reservations * Calculate and process ticket for refund through the station finance department
Нужни качества: To be successful in this role, you will have a diploma or associate degree or equivalent. You will have minimum experience of 3 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. Have a professional manner for interaction with internal/external high level; positions. You must be legally eligible to live and work in Malaysia, with a valid work permit. Notes: 1. Resume / CV
QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur ,
Вход:
Вход
Потребителско име
Парола

Best Aviation Jobs

За кандидати
Безплатна регистрация
Обяви за работа по E-Mail
Търсене на работа
Всички обяви
Създаване на CV
За работодатели
Нова обява
Преглед на CV-та
Абонамент за E-Mail бюлетин (за работа)
Запитване за търсене на кандидат
Crew Recruitment Days
Advertise with us
Най-гледаните обяви
Най-гледаните обяви
Днешната анкета:
 Български
QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur ,
daily basis reservations minimise flight maximize passengers calls telephone achieve complaints ticketing sales professionally satisfaction
Сподели тази работа
Наименование на длъжността

QR21042 - Senior Reservations & Ticketing Agent | Qatar Airways | Kuala Lumpur


Език на обявата

English


Данни за работата
Тип длъжност: Не е избрано

Предлагано заплащане: Не е избрано

Държава: Malaysia

Град: Kuala Lumpur

Отговорности:
In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

ACCOUNTABILITIES INCLUDE:

* Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service
* Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls.
* Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
* Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis.
* Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.
* Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis.
* Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
* Maintain database of customers
* Advise of changes in flight plan or to cancel or confirm reservations
* Calculate and process ticket for refund through the station finance department

Нужни качества:
To be successful in this role, you will have a diploma or associate degree or equivalent. You will have minimum experience of 3 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. Have a professional manner for interaction with internal/external high level; positions.

You must be legally eligible to live and work in Malaysia, with a valid work permit.

Notes:

1. Resume / CV


Изпрати тази работа на приятел
* *

* *    *

Всички обяви на тази фирма

Работодател Лого на фирмата

Qatar Airways
Данни за фирмата
Име на фирмата: Лице за контакт:
Qatar Airways Не е избрано
Адрес: Държава:
P.O.Box 22550 Doha, Qatar, Qatar
Телефон Факс:
-скрит - -скрит -
Web страница: Email адрес:
http://www.qatarairways.com -скрит -


Представяне
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
RSS Абонамент:
RSS обяви
RSS Jobs - Germany:
RSS Jobs - Germany
RSS Jobs - The Netherlands:
RSS Jobs - The Netherlands
RSS Jobs - Belgium:
RSS Jobs - Belgium
Новини: