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Language : English Job title : QR23477 - Customer Services Agent | Qatar Airways | Wroclaw
Company details : Qatar Airways
Country: Qatar
City: Doha, Qatar
Responsibilities: We are pleased to announce a number of incredibly exciting opportunities to join our Contact Centre in Poland as Bilingual Customer Service Agent.  As the Customer service agent based in Wroclaw, Poland, you will add immediate value by delivering five star customer service to Qatar Airways customers via telephone, e-mail and social media.  You will respond professionally in order to achieve customer satisfaction and generate revenue, taking all possible measures to avoid revenue loss. This role will enable you to further develop your customer service expertise within a fast moving environment with exceptional opportunities for training and career progression. This represents a fantastic opportunity to join a fast paced environment in a leading Aviation group to contribute to our continued development and evolution. Specific accountabilities include: * Providing outstanding service to Qatar Airways customers. * Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets and processing refunds. * Assisting Premium Customers. * Support E-Commerce and Frequent Flyer Program activities. Please note that you must be fluent in English in addition to one of the following languages French, German, Italian, Russian or Spanish in order to be considered for this role.
Required skills: The successful candidate will have the following: Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
QR23477 - Customer Services Agent | Qatar Airways | Wroclaw ,
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QR23477 - Customer Services Agent | Qatar Airways | Wroclaw ,
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Job title

QR23477 - Customer Services Agent | Qatar Airways | Wroclaw


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Poland

City: Wrocław

Responsibilities:
We are pleased to announce a number of incredibly exciting opportunities to join our Contact Centre in Poland as Bilingual Customer Service Agent. 

As the Customer service agent based in Wroclaw, Poland, you will add immediate value by delivering five star customer service to Qatar Airways customers via telephone, e-mail and social media.  You will respond professionally in order to achieve customer satisfaction and generate revenue, taking all possible measures to avoid revenue loss.

This role will enable you to further develop your customer service expertise within a fast moving environment with exceptional opportunities for training and career progression. This represents a fantastic opportunity to join a fast paced environment in a leading Aviation group to contribute to our continued development and evolution.

Specific accountabilities include:

* Providing outstanding service to Qatar Airways customers.
* Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets and processing refunds.
* Assisting Premium Customers.
* Support E-Commerce and Frequent Flyer Program activities.

Please note that you must be fluent in English in addition to one of the following languages French, German, Italian, Russian or Spanish in order to be considered for this role.

Required skills:
The successful candidate will have the following:

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


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Qatar Airways
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Qatar Airways Not Specified
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P.O.Box 22550 Doha, Qatar, Qatar
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Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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