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Language : 中文 职位名称 : QR18295 - Airport Services Duty Officer | Qatar Airways | Gothenburg
公司详细资料 : Qatar Airways
国家 Qatar
城市 Doha, Qatar
职责 We are looking for a customer focused individual with strong leadership and commercial acumen to join our Ground Services Team based in our new station in Gothenburg as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service we are renowned for.  Role accountabilities: * Leading the team and oversee daily activities to ensure a high standard of service delivery * Establishing the team objectives and priorities ensuring these are aligned to the business * Providing input and recommendations to improve the effectiveness of the daily operation    * Ensuring all passenger and aircraft handling practices conform to safety and security measures * Conducting spot checks to ensure adequate  standards are maintained and conduct audits with the handling company   * Resolving customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling * Conducting briefing sessions for the shift * Compiling a detailed station handling report * Preparing the monthly performance audit * Financial accountability across petty cash expenditure    
必备技能 The successful candidate will ideally have: A Bachelor’s Degree or equivalent combined job-related experience specifically within a supervisory role for an airline or within the airport environment Strong operational experience Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate 3. Copy of Passport
QR18295 - Airport Services Duty Officer | Qatar Airways | Gothenburg ,
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 中文
QR18295 - Airport Services Duty Officer | Qatar Airways | Gothenburg ,
handling conducting daily airport station
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职位名称

QR18295 - Airport Services Duty Officer | Qatar Airways | Gothenburg


工作语言

English


招聘职位详细资料
雇用类型 Not Specified

薪资水平 Not Specified

国家 Sweden

城市 Gothenburg

职责
We are looking for a customer focused individual with strong leadership and commercial acumen to join our Ground Services Team based in our new station in Gothenburg as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service we are renowned for. 

Role accountabilities:

* Leading the team and oversee daily activities to ensure a high standard of service delivery
* Establishing the team objectives and priorities ensuring these are aligned to the business
* Providing input and recommendations to improve the effectiveness of the daily operation   
* Ensuring all passenger and aircraft handling practices conform to safety and security measures
* Conducting spot checks to ensure adequate  standards are maintained and conduct audits with the handling company  
* Resolving customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
* Conducting briefing sessions for the shift
* Compiling a detailed station handling report
* Preparing the monthly performance audit
* Financial accountability across petty cash expenditure

 

 

必备技能
The successful candidate will ideally have:

A Bachelor’s Degree or equivalent combined job-related experience specifically within a supervisory role for an airline or within the airport environment

Strong operational experience

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport


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招聘者 公司标志

Qatar Airways
公司详细资料
公司名 联系人
Qatar Airways Not Specified
地址 国家
P.O.Box 22550 Doha, Qatar, Qatar
电话 传真
隐藏 隐藏
网页 邮箱地址
http://www.qatarairways.com 隐藏


介绍
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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