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Language : 中文 职位名称 : QR16787 - Senior Reservation and Ticketing Agent | Qatar Airways | Hatay
公司详细资料 : Qatar Airways
国家 Qatar
城市 Doha, Qatar
职责 In this role, you will lead the reservation and ticketing agent(s) and act as an intermediary between staff and management.  You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will replay information to the customer and assist in finding the right itinerary for their needs.  You will cancel and change reservations when customers request it.  You will also encourage teamwork, consistency of service and proper coordination. Specific accountabilities include: * Handling customer requirements and requests professionally ensuring minimum complaints.  You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries * Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services * Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service * Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information * Issuing tickets and quoting correct fares to passengers * Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis  
必备技能 To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum three years of job-related experience. Completion of an IATA Amadeus Certificate is an advantage.  You will need excellent communication skills, through knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment. You will need to be fluent (written and spoken) in English and Turkish to perform this role.  This role requires a Turkish national or an non-Turkish national that has existing working rights for Turkey.  Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only) 3. Copy of Passport 4. Copy of Highest Educational Certificate
QR16787 - Senior Reservation and Ticketing Agent | Qatar Airways | Hatay ,
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 中文
QR16787 - Senior Reservation and Ticketing Agent | Qatar Airways | Hatay ,
passengers reservations ticketing turkish pressure national fares highest bookings supporting achieve amadeus
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职位名称

QR16787 - Senior Reservation and Ticketing Agent | Qatar Airways | Hatay


工作语言

English


招聘职位详细资料
雇用类型 Not Specified

薪资水平 Not Specified

国家 Turkey

城市 Hatay

职责
In this role, you will lead the reservation and ticketing agent(s) and act as an intermediary between staff and management.  You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will replay information to the customer and assist in finding the right itinerary for their needs.  You will cancel and change reservations when customers request it.  You will also encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:

* Handling customer requirements and requests professionally ensuring minimum complaints.  You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
* Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
* Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
* Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
* Issuing tickets and quoting correct fares to passengers
* Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

 

必备技能
To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum three years of job-related experience. Completion of an IATA Amadeus Certificate is an advantage. 

You will need excellent communication skills, through knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.

You will need to be fluent (written and spoken) in English and Turkish to perform this role.

 This role requires a Turkish national or an non-Turkish national that has existing working rights for Turkey. 

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)
3. Copy of Passport
4. Copy of Highest Educational Certificate


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招聘者 公司标志

Qatar Airways
公司详细资料
公司名 联系人
Qatar Airways Not Specified
地址 国家
P.O.Box 22550 Doha, Qatar, Qatar
电话 传真
隐藏 隐藏
网页 邮箱地址
http://www.qatarairways.com 隐藏


介绍
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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