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Language : 中文 职位名称 : QR16351 - Reservation and Ticketing Supervisor | Qatar Airways | Pattaya
公司详细资料 : Qatar Airways
国家 Qatar
城市 Doha, Qatar
职责 As the Reservation and Ticketing Supervisor, you will be responsible for planning, supervising, and supporting the reservation and ticketing agent staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will encourage teamwork, consistency of service and proper coordination. Specific accountabilities include: * Supervising staff, ensuring quality of work meets the airline standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training and coaching * Arranging reservations and routing for timetables, airline manuals, reference guides, and tariff books. * Enforcing and maintaining standards of performance within area of responsibility * Performing a proper flight firming check to maximise flight utilisation and reduce no-shows * Handling customer requirements and requests professional ensuring minimum complains and supporting travel agents with seat confirmation and arranging VIP bookings and ticketing queries
必备技能 To be successful in this role, you will need a trade or vocational qualification combined with a minimum of 3 years of supervisory experience in Airline Reservation & Ticketing environment. Completion of an IATA or Airline Advanced Passenger Tariff and pricing course would be beneficial. You will need experience using a GDS, such as Amadeus and will require sound decision making and negotiation skills. You will need to be fluent (written and oral) in English to perform this role.   Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
QR16351 - Reservation and Ticketing Supervisor | Qatar Airways | Pattaya ,
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 中文
QR16351 - Reservation and Ticketing Supervisor | Qatar Airways | Pattaya ,
airline ticketing reservation arranging tariff flight reduce proper supervising supporting achieve
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职位名称

QR16351 - Reservation and Ticketing Supervisor | Qatar Airways | Pattaya


工作语言

English


招聘职位详细资料
雇用类型 Not Specified

薪资水平 Not Specified

国家 Thailand

城市 Pattaya

职责
As the Reservation and Ticketing Supervisor, you will be responsible for planning, supervising, and supporting the reservation and ticketing agent staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:

* Supervising staff, ensuring quality of work meets the airline standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training and coaching
* Arranging reservations and routing for timetables, airline manuals, reference guides, and tariff books.
* Enforcing and maintaining standards of performance within area of responsibility
* Performing a proper flight firming check to maximise flight utilisation and reduce no-shows
* Handling customer requirements and requests professional ensuring minimum complains and supporting travel agents with seat confirmation and arranging VIP bookings and ticketing queries

必备技能
To be successful in this role, you will need a trade or vocational qualification combined with a minimum of 3 years of supervisory experience in Airline Reservation & Ticketing environment.

Completion of an IATA or Airline Advanced Passenger Tariff and pricing course would be beneficial. You will need experience using a GDS, such as Amadeus and will require sound decision making and negotiation skills.

You will need to be fluent (written and oral) in English to perform this role.

 

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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招聘者 公司标志

Qatar Airways
公司详细资料
公司名 联系人
Qatar Airways Not Specified
地址 国家
P.O.Box 22550 Doha, Qatar, Qatar
电话 传真
隐藏 隐藏
网页 邮箱地址
http://www.qatarairways.com 隐藏


介绍
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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