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Language : 中文 职位名称 : QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester
公司详细资料 : Qatar Airways
国家 Qatar
城市 Doha, Qatar
职责 We have a great opportunity for a Senior Airport Ticketing Agent to join our team based in Manchester. You will lead the ticketing staff and work closely with the management team. You will plan, supervise and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customers needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for.   ACCOUNTABILITIES: * Handle customer requirements/request professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries. * Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis. * Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers. * Issue tickets and quoting correct fares to customers * Assigns specified space to customers and maintains computerized inventory of passengers spaces availability * Minimize customers waiting time to two minutes * Prepare staff roster to ensure proper distribution of manpower * Guide and support staff and keep them updated with relevant changes in the industry and QR products/services * Investigate complains to define and correct weak areas * Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
必备技能 The successful candidate will ideally have: * A relevant tertiary, Trade or vocational qualification * A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course * Thorough knowledge of special rates / offers and promotions * Strong experience of working within a ticketing environment * Experience of working in a fast paced customer service environment * Proven ability to manage Sales with due regards to the revenue * Passion for delivering customer service * Proven ability to resolve problems to the full satisfaction of the customer      Notes: 1. Resume / CV 2. CV
QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester ,
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 中文
QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester ,
ticketing reservations passengers airline environment daily basis problems correct booking plan agent satisfaction revenue them
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职位名称

QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester


工作语言

English


招聘职位详细资料
雇用类型 Not Specified

薪资水平 Not Specified

国家 Not Specified

城市 Manchester

职责
We have a great opportunity for a Senior Airport Ticketing Agent to join our team based in Manchester. You will lead the ticketing staff and work closely with the management team. You will plan, supervise and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customers needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for. 

 ACCOUNTABILITIES:

* Handle customer requirements/request professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
* Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.
* Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.
* Issue tickets and quoting correct fares to customers
* Assigns specified space to customers and maintains computerized inventory of passengers spaces availability
* Minimize customers waiting time to two minutes
* Prepare staff roster to ensure proper distribution of manpower
* Guide and support staff and keep them updated with relevant changes in the industry and QR products/services
* Investigate complains to define and correct weak areas
* Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.

必备技能
The successful candidate will ideally have:

* A relevant tertiary, Trade or vocational qualification
* A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
* Thorough knowledge of special rates / offers and promotions
* Strong experience of working within a ticketing environment
* Experience of working in a fast paced customer service environment
* Proven ability to manage Sales with due regards to the revenue
* Passion for delivering customer service

* Proven ability to resolve problems to the full satisfaction of the customer     

Notes:

1. Resume / CV
2. CV


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招聘者 公司标志

Qatar Airways
公司详细资料
公司名 联系人
Qatar Airways Not Specified
地址 国家
P.O.Box 22550 Doha, Qatar, Qatar
电话 传真
隐藏 隐藏
网页 邮箱地址
http://www.qatarairways.com 隐藏


介绍
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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