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Language : 中文 职位名称 : QR15417 - Reservations & Ticketing Officer | Qatar Airways | Manila
公司详细资料 : Qatar Airways
国家 Qatar
城市 Doha, Qatar
职责 Responsible for overall operation of reservation department, including customer relations issues, within a designated station. Lead and motivate the Reservations staff and act an intermediary between the staff and Management. Plan, supervise, and support the Reservations staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination.   OPERATIONAL * Handle customer requirement/request professionally ensuring minimum complaints. Support Travel Agent with seat confirmation and arrange VIP bookings/ticketing queries. * Be in charge of customer relations within the designated station. * Continuously seek for and implement service improvement initiatives. * Plan telesales campaigns and convey it to Supervisors and Agents. * Make acquaintance with GDS system and policy. Update the team member accordingly. * Handle difficult customer query with minimal or no supervision. * Analyse and give solution to customer complain as required to his senior. Investigate complaints to define and correct weak areas. * Brief and update the Reservations Office or Reservation Manager regularly on any requests that require their approval. Recommend system and process enhancements to Management. * Responsible for auditing team members' sales presentation techniques and customer interactions during formal presentations and telephone conversations (Ingoing/Outgoing) * Support staff and customers to resolve difficult issues/problems pertaining to Reservations and Ticketing, on a daily basis. * Prepare staff roaster to ensure proper distribution of manpower. * Drive improvement in team efficiencies through review, enhancement and application of internal processes * Guide and support staff and keep them updated with relevant changes in the industry and QR products/services. Guide, support and assist the Reservations Agent on any queries and supervise the unit in the absence of Reservations Manager   MANAGEMENT & LEADERSHIP * Establish the department and teams objectives and priorities to align with and support business objectives * Regularly evaluate the department and team objectives, plans, procedures and practices and makes appropriate changes if needed * Oversee and supervise employees in direct daily activities. Recruit, train, develop, coach, appraise and discipline employees to ensure a high standard of service delivery * Prepare staff roster and plan staff annual leave to ensure proper distribution of manpower throughout the year to meet commercial need DEVELOPMENT * Take responsibility for own ongoing personal development and growth to expertise * Train and develop other employees, for proper succession planning and risk management * Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program * Supervise staff, ensure quality of work meets the Airline standard, and motivate staff to achieve position contribution on daily basis * Assess staff strength and weaknesses and reduce customer complaints and errors by on-the-job training and coaching * Encourage teamwork and motivation * Other duties and responsibilities as requested by management          
必备技能 QUALIFICATIONS: Essential * Bachelors Degree or equivalent with Preferred * Qatar Airways in-house Computer Reservation and Ticketing [e.g. Amadeus] for internal candidates * A Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course   PREVIOUS EXPERIENCE: Essential * Experienced - minimum 4 years of job-related experience required * Thorough knowledge of special rates/offers/promotions. * Proven ability to manage room sales with due regard to the Revenue. * Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken. * Input reservation requests through telephone in. * High potential individual willing to be trained/learned.   JOB SPECIFIC SKILLS: Essential * Mathematical skill. * Fair knowledge of World Geography. * Excellent English Language communication skills – spoken/written. * Works within Organizational Structure and Culture. * Demonstrates Quality Consciousness. * Managerial skill – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skill. Ability to foster teamwork among  Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
QR15417 - Reservations & Ticketing Officer | Qatar Airways | Manila ,
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QR15417 - Reservations & Ticketing Officer | Qatar Airways | Manila ,
reservations management proper qatar reservation employees supervise airways train plan objectives skill daily sales complaints
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职位名称

QR15417 - Reservations & Ticketing Officer | Qatar Airways | Manila


工作语言

English


招聘职位详细资料
雇用类型 Not Specified

薪资水平 Not Specified

国家 Philippines

城市 Manila

职责
Responsible for overall operation of reservation department, including customer relations issues, within a designated station. Lead and motivate the Reservations staff and act an intermediary between the staff and Management. Plan, supervise, and support the Reservations staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination.

 

OPERATIONAL

* Handle customer requirement/request professionally ensuring minimum complaints. Support Travel Agent with seat confirmation and arrange VIP bookings/ticketing queries.
* Be in charge of customer relations within the designated station.
* Continuously seek for and implement service improvement initiatives.
* Plan telesales campaigns and convey it to Supervisors and Agents.
* Make acquaintance with GDS system and policy. Update the team member accordingly.
* Handle difficult customer query with minimal or no supervision.
* Analyse and give solution to customer complain as required to his senior. Investigate complaints to define and correct weak areas.
* Brief and update the Reservations Office or Reservation Manager regularly on any requests that require their approval. Recommend system and process enhancements to Management.
* Responsible for auditing team members' sales presentation techniques and customer interactions during formal presentations and telephone conversations (Ingoing/Outgoing)
* Support staff and customers to resolve difficult issues/problems pertaining to Reservations and Ticketing, on a daily basis.
* Prepare staff roaster to ensure proper distribution of manpower.
* Drive improvement in team efficiencies through review, enhancement and application of internal processes
* Guide and support staff and keep them updated with relevant changes in the industry and QR products/services. Guide, support and assist the Reservations Agent on any queries and supervise the unit in the absence of Reservations Manager

 

MANAGEMENT & LEADERSHIP

* Establish the department and teams objectives and priorities to align with and support business objectives
* Regularly evaluate the department and team objectives, plans, procedures and practices and makes appropriate changes if needed
* Oversee and supervise employees in direct daily activities. Recruit, train, develop, coach, appraise and discipline employees to ensure a high standard of service delivery
* Prepare staff roster and plan staff annual leave to ensure proper distribution of manpower throughout the year to meet commercial need

DEVELOPMENT

* Take responsibility for own ongoing personal development and growth to expertise
* Train and develop other employees, for proper succession planning and risk management
* Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program
* Supervise staff, ensure quality of work meets the Airline standard, and motivate staff to achieve position contribution on daily basis
* Assess staff strength and weaknesses and reduce customer complaints and errors by on-the-job training and coaching
* Encourage teamwork and motivation
* Other duties and responsibilities as requested by management

 

 

 

 

 

必备技能
QUALIFICATIONS:

Essential

* Bachelors Degree or equivalent with

Preferred

* Qatar Airways in-house Computer Reservation and Ticketing [e.g. Amadeus] for internal candidates
* A Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course

 

PREVIOUS EXPERIENCE:

Essential

* Experienced - minimum 4 years of job-related experience required
* Thorough knowledge of special rates/offers/promotions.
* Proven ability to manage room sales with due regard to the Revenue.
* Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
* Input reservation requests through telephone in.
* High potential individual willing to be trained/learned.

 

JOB SPECIFIC SKILLS:

Essential

* Mathematical skill.
* Fair knowledge of World Geography.
* Excellent English Language communication skills – spoken/written.
* Works within Organizational Structure and Culture.
* Demonstrates Quality Consciousness.
* Managerial skill – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skill. Ability to foster teamwork among 

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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招聘者 公司标志

Qatar Airways
公司详细资料
公司名 联系人
Qatar Airways Not Specified
地址 国家
P.O.Box 22550 Doha, Qatar, Qatar
电话 传真
隐藏 隐藏
网页 邮箱地址
http://www.qatarairways.com 隐藏


介绍
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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