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Ngôn ngữ : Vietnamese Nghề nghiệp : Service Desk Officer
Chi tiết Công ty : IATA
Quốc gia: Switzerland
Thành phố: Amsterdam
Trách nhiệm Responsibilities of the Service Desk Officer will be to respond to technical service request and assist with computer related hardware and software issues via phone, chat, both remotely and in-person; Provide servicedesk support and resolve computer hardware and software issues to the end-users; Follow standard servicedesk procedures; Identify & escalate situations requiring urgent attention; Assist with onboarding of new users. Manage PC set-up using standard hardware, images and software; Manage the main servicedesk ticketing system; Ensure that all workstations and their supporting IT equipment is operating and functional; Perform timely workstation hardware and software upgrades as required; Assign users and computers to groups in Active Directory; Phone & Online technical support Helpdesk Ticketing System. Qualifications: TECHNICAL KNOWLEDGE/SKILLS, APTITUDE ESSENTIAL DESIRABLE Provide servicedesk support and resolve computer hardware and software issues to the end-users x   Follow standard servicedesk procedures x   Identify & escalate situations requiring urgent attention x   Assist with onboarding of new users. Manage PC set-up using standard hardware, images and software x   Manage the main servicedesk ticketing system x   Ensure that all workstations and their supporting IT equipment is operating and functional x   Perform timely workstation hardware and software upgrades as required x   Assign users and computers to groups in Active Directory   x Phone & Online technical support Helpdesk Ticketing System x   EMBRACE IATA’S BRAND VALUES X   Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics; X   Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention; X   Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy; X   Since IATA is servicing customers and members throughout the Americas' region candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment.  X   EXPERIENCE  SPECIALIZED ESSENTIAL DESIRABLE 3 years 2 years of experience in the aviation, transport, travel, related and/or similar industry X   EDUCATION ESSENTIAL DESIRABLE Bachelor's Degree in Business Administration, International Business or related field according to the role X   CERTIFICATION(S) ESSENTIAL DESIRABLE Most Hold several industry certifications such as: CompTIA A+, Network +, and Microsoft Certifications;    x PMP (Project Management Professional Certification).    x LANGUAGES DESCRIPTION ESSENTIAL DESIRABLE English Excellent Proficiency both written and verbal X   French Excellent Proficiency both written and verbal     Portuguese Excellent Proficiency both written and verbal     Spanish Excellent Proficiency both written and verbal X   TRAVEL REQUIRED DESCRIPTION         No  Travel is required for up to 0% of the time.           REQUIRED BEHAVIORAL COMPETENCIES:          COMPETENCY DEFINITION           ADAPTABILITY The ability to adapt to and work effectively within a variety of situations, and with various individuals or groups. BUSINESS ACUMEN The understanding of the business, industry principles and overall performance, in terms of the finance and profitability measures. Ability to apply this understanding to achieve results and to increase the performance and profitability of the company. TEAM LEADING The ability to develop team spirit, co-operation and commitment within one’s own team by making goals and expectations clear, involving employees, and to stimulate the development of their personal capabilities.  COMMITMENT TO QUALITY Is constantly looking for way to challenge monitor and improve the quality of work and processes (by competing against a standard of excellence) taking initiatives and creating systems. PROBLEM SOLVING Develops and communicates ideas to solve complex issues. Interact positively with others to address misunderstandings and reach agreement. Keen to address a complex issues form various angles to understand the root cause.  AT THE HEART OF IATA ARE OUR BRAND VALUES We are looking for talented individual capable of properly displaying them in everything they do:    - We build standards through expertise - We champion the global big picture - We partner for mutual benefit - We act with a simple human touch  At IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer and a drug free workplace. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants or employees based on any of these protected categories. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Yêu cầu kỹ năng Reporting to the Manager-ITS Americas, the Service Desk Officer is responsible for customer support of office automation desktop environments and/or applications. The Miami Service Desk supports users in the Americas region and is a part of a global team that ensures continuity of services to the user community worldwide.
Service Desk Officer ,
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Khảo sát của ngày hôm nay:
 Vietnamese
Service Desk Officer ,
hardware users iata servicedesk standard desirable organization ticketing verbal written technical desk computer being groups
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Nghề nghiệp

Service Desk Officer


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Chưa được xác định

Thành phố: Miami

Trách nhiệm
Responsibilities of the Service Desk Officer will be to respond to technical service request and assist with computer related hardware and software issues via phone, chat, both remotely and in-person;
Provide servicedesk support and resolve computer hardware and software issues to the end-users;
Follow standard servicedesk procedures;
Identify & escalate situations requiring urgent attention;
Assist with onboarding of new users. Manage PC set-up using standard hardware, images and software;
Manage the main servicedesk ticketing system;
Ensure that all workstations and their supporting IT equipment is operating and functional;
Perform timely workstation hardware and software upgrades as required;
Assign users and computers to groups in Active Directory;
Phone & Online technical support Helpdesk Ticketing System.

Qualifications:

TECHNICAL KNOWLEDGE/SKILLS, APTITUDE
ESSENTIAL
DESIRABLE

Provide servicedesk support and resolve computer hardware and software issues to the end-users
x
 

Follow standard servicedesk procedures
x
 

Identify & escalate situations requiring urgent attention
x
 

Assist with onboarding of new users. Manage PC set-up using standard hardware, images and software
x
 

Manage the main servicedesk ticketing system
x
 

Ensure that all workstations and their supporting IT equipment is operating and functional
x
 

Perform timely workstation hardware and software upgrades as required
x
 

Assign users and computers to groups in Active Directory
 
x

Phone & Online technical support Helpdesk Ticketing System
x
 

EMBRACE IATA’S BRAND VALUES
X
 

Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
X
 

Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention;
X
 

Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy;
X
 

Since IATA is servicing customers and members throughout the Americas' region candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment. 
X
 

EXPERIENCE 
SPECIALIZED
ESSENTIAL
DESIRABLE

3 years
2 years of experience in the aviation, transport, travel, related and/or similar industry
X
 

EDUCATION
ESSENTIAL
DESIRABLE

Bachelor's Degree in Business Administration, International Business or related field according to the role
X
 

CERTIFICATION(S)
ESSENTIAL
DESIRABLE

Most Hold several industry certifications such as: CompTIA A+, Network +, and Microsoft Certifications;
  
x

PMP (Project Management Professional Certification).
  
x

LANGUAGES
DESCRIPTION
ESSENTIAL
DESIRABLE

English
Excellent Proficiency both written and verbal
X
 

French
Excellent Proficiency both written and verbal
 
 

Portuguese
Excellent Proficiency both written and verbal
 
 

Spanish
Excellent Proficiency both written and verbal
X
 

TRAVEL REQUIRED

DESCRIPTION
 
 
 
 

No 
Travel is required for up to 0% of the time.
 
 
 
 
 

REQUIRED BEHAVIORAL COMPETENCIES: 
 
 
 
 

COMPETENCY
DEFINITION
 
 
 
 
 

ADAPTABILITY
The ability to adapt to and work effectively within a variety of situations, and with various individuals or groups.

BUSINESS ACUMEN
The understanding of the business, industry principles and overall performance, in terms of the finance and profitability measures. Ability to apply this understanding to achieve results and to increase the performance and profitability of the company.

TEAM LEADING
The ability to develop team spirit, co-operation and commitment within one’s own team by making goals and expectations clear, involving employees, and to stimulate the development of their personal capabilities. 

COMMITMENT TO QUALITY
Is constantly looking for way to challenge monitor and improve the quality of work and processes (by competing against a standard of excellence) taking initiatives and creating systems.

PROBLEM SOLVING
Develops and communicates ideas to solve complex issues. Interact positively with others to address misunderstandings and reach agreement. Keen to address a complex issues form various angles to understand the root cause. 

AT THE HEART OF IATA ARE OUR BRAND VALUES

We are looking for talented individual capable of properly displaying them in everything they do:
 
 - We build standards through expertise
- We champion the global big picture
- We partner for mutual benefit
- We act with a simple human touch 

At IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer and a drug free workplace. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants or employees based on any of these protected categories.
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Yêu cầu kỹ năng
Reporting to the Manager-ITS Americas, the Service Desk Officer is responsible for customer support of office automation desktop environments and/or applications. The Miami Service Desk supports users in the Americas region and is a part of a global team that ensures continuity of services to the user community worldwide.


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Giới thiệu
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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