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Ngôn ngữ : Vietnamese Nghề nghiệp : QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm As a Customer Services Duty Manager you will pro-actively manage Qatar Airways passenger services operations and maintain the smooth running of the terminals on shift basis. In this role,  you are responsible for the overall management of your shift with focus on the relevant Key Performance Indicators and 5-star service delivery.  You will ensure punctuality and safety of all Qatar Airways Operations. Specific accountabilities include: * Participates in customer services strategy formulation pertaining to Doha Airport. * Oversees and manages all terminal staff. * Ensures adequate staffing levels are maintained per shift. * Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority. * Fosters excellent teamwork and team spirit within Doha Hub team members. * Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions. * Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues. * Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager.  
Yêu cầu kỹ năng You have Bachelor's degree with 5 years of job-related experience.  You will have Airport Operations background and has managed a multi-cultural team. You are knowledgeable on airport processes and technical requirements. You must have good knowledge of the Standard Operations Procedure (SOP) and confident to make quick decisions. You have good leadership capability to manage and meet development objectives of your team members as well as creating a high performing and collaborative team environment. You have strong communication skills with the ability to interact/communicate within all levels of the organization. You are a people person with passion to deliver 5-star service to the customer.  You are good in problem-solving, can thrive on pressure and organize.   Notes: 1. Resume / CV 2. Passport-size photograph 3. Copy of Highest Educational Certificate 4. Recent Full Length Color Photo – Business attire with White Background (Not Photoshop)
QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha ,
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QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha
airport operations ensures standard members decisions background levels duty airways safety pertaining qatar
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Nghề nghiệp

QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Qatar

Thành phố: Doha

Trách nhiệm
As a Customer Services Duty Manager you will pro-actively manage Qatar Airways passenger services operations and maintain the smooth running of the terminals on shift basis. In this role,  you are responsible for the overall management of your shift with focus on the relevant Key Performance Indicators and 5-star service delivery.  You will ensure punctuality and safety of all Qatar Airways Operations.

Specific accountabilities include:

* Participates in customer services strategy formulation pertaining to Doha Airport.
* Oversees and manages all terminal staff.
* Ensures adequate staffing levels are maintained per shift.
* Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority.
* Fosters excellent teamwork and team spirit within Doha Hub team members.
* Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions.
* Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues.
* Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager.

 

Yêu cầu kỹ năng
You have Bachelor's degree with 5 years of job-related experience.  You will have Airport Operations background and has managed a multi-cultural team. You are knowledgeable on airport processes and technical requirements. You must have good knowledge of the Standard Operations Procedure (SOP) and confident to make quick decisions.

You have good leadership capability to manage and meet development objectives of your team members as well as creating a high performing and collaborative team environment. You have strong communication skills with the ability to interact/communicate within all levels of the organization.

You are a people person with passion to deliver 5-star service to the customer.  You are good in problem-solving, can thrive on pressure and organize.

 

Notes:

1. Resume / CV
2. Passport-size photograph
3. Copy of Highest Educational Certificate
4. Recent Full Length Color Photo – Business attire with White Background (Not Photoshop)


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Qatar Airways
Chi tiết Công ty
Tên công ty của bạn Họ tên
Qatar Airways Chưa được xác định
Địa chỉ: Quốc gia:
P.O.Box 22550 Doha, Qatar, Qatar
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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