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Ngôn ngữ : Vietnamese Nghề nghiệp : Assistant Manager, Passenger & Facilitation
Chi tiết Công ty : IATA
Quốc gia: Switzerland
Thành phố: Amsterdam
Trách nhiệm Communication * Manage the Passenger & Facilitation department communication channels (extranet , intranet, website, portal) ensuring proper and consistent communication and liaison with key internal (IATA community) and external industry stakeholders (airlines, airports, governments and strategic partners) * Prepare, coordinate and distribute the periodic department newsletter internally and externally Logistics / Administrative * Provide logistical support to the department’s industry events, workshops, task forces and working group meetings and conference calls as required (GAPS, PEMG…) * Coordinate Passenger & Facilitation team meetings (agenda, minutes, actions items) * Support secretariat of the Passenger Experience Management Group (PEMG) * Manage department contracts (procurement) and other services * Be the point of contact for all issues related to internal administrative processes Business support * Track and report implementation of key departmental initiatives using proper automated tools (eg: Matchmaker, API/PNR World Tracker…) * Coordinate all activities related to the annual Global Passenger Survey * Contribute in researching, analyzing and reporting on relevant areas of interest leading to the improvement of the passenger end-to-end experience. * Proof read department’s reports , position papers and other business documents as requested by managers * Lead and / or support other projects as assigned Budget * Provide support for the Director Passenger & Facilitation with the budget planning and forecast, financial analysis and expense control reporting and to suggest corrective action to mitigate risk. * Compare performance year-to-date to financial forecast and budget, identify variances and recommend adjustments to financial forecast as needed Qualifications: * University Degree in a relevant field or equivalent qualifications; * At least 2-3 years working experience in a company related to aviation sector * Knowledge of customer experience processes at airports and airline business are definite assets * Good knowledge of budget planning, forecasting and monitoring * Excellent oral and written presentation / communication skills in English; * Knowledge of an additional language would be an asset. * Strong team player focus and cultural awareness; * Strong analytical and organizational skills, self-starter with ability to exercise solid judgment and initiative; * Able to work independently under pressure and in a fast-paced environment; * Communicate effectively cross-culturally and at all levels of the organization; * Must be a strong team player with flexibility to accommodate variable work schedules/duty hours and travel as necessary * Proficiency with office and database management software is an asset ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Yêu cầu kỹ năng Reporting to the Director-Passenger & Facilitation, the incumbent will be the focal point to provide support to the Passenger & Facilitation department on all communication, budgetary, administrative and business support areas related to the end-to-end passenger experience. 
Assistant Manager, Passenger & Facilitation ,
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Assistant Manager, Passenger & Facilitation ,
passenger facilitation budget administrative financial coordinate iata forecast organization director asset player meetings consistent proper
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Nghề nghiệp

Assistant Manager, Passenger & Facilitation


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Canada

Thành phố: Montreal

Trách nhiệm
Communication

* Manage the Passenger & Facilitation department communication channels (extranet , intranet, website, portal) ensuring proper and consistent communication and liaison with key internal (IATA community) and external industry stakeholders (airlines, airports, governments and strategic partners)
* Prepare, coordinate and distribute the periodic department newsletter internally and externally

Logistics / Administrative

* Provide logistical support to the department’s industry events, workshops, task forces and working group meetings and conference calls as required (GAPS, PEMG…)
* Coordinate Passenger & Facilitation team meetings (agenda, minutes, actions items)
* Support secretariat of the Passenger Experience Management Group (PEMG)
* Manage department contracts (procurement) and other services
* Be the point of contact for all issues related to internal administrative processes

Business support

* Track and report implementation of key departmental initiatives using proper automated tools (eg: Matchmaker, API/PNR World Tracker…)
* Coordinate all activities related to the annual Global Passenger Survey

* Contribute in researching, analyzing and reporting on relevant areas of interest leading to the improvement of the passenger end-to-end experience.

* Proof read department’s reports , position papers and other business documents as requested by managers
* Lead and / or support other projects as assigned

Budget

* Provide support for the Director Passenger & Facilitation with the budget planning and forecast, financial analysis and expense control reporting and to suggest corrective action to mitigate risk.
* Compare performance year-to-date to financial forecast and budget, identify variances and recommend adjustments to financial forecast as needed

Qualifications:

* University Degree in a relevant field or equivalent qualifications;
* At least 2-3 years working experience in a company related to aviation sector
* Knowledge of customer experience processes at airports and airline business are definite assets
* Good knowledge of budget planning, forecasting and monitoring
* Excellent oral and written presentation / communication skills in English;
* Knowledge of an additional language would be an asset.
* Strong team player focus and cultural awareness;
* Strong analytical and organizational skills, self-starter with ability to exercise solid judgment and initiative;
* Able to work independently under pressure and in a fast-paced environment;
* Communicate effectively cross-culturally and at all levels of the organization;
* Must be a strong team player with flexibility to accommodate variable work schedules/duty hours and travel as necessary
* Proficiency with office and database management software is an asset

-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Yêu cầu kỹ năng
Reporting to the Director-Passenger & Facilitation, the incumbent will be the focal point to provide support to the Passenger & Facilitation department on all communication, budgetary, administrative and business support areas related to the end-to-end passenger experience. 


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Giới thiệu
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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