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Ngôn ngữ : Vietnamese Nghề nghiệp : QR16351 - Reservation and Ticketing Supervisor | Qatar Airways | Pattaya
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm As the Reservation and Ticketing Supervisor, you will be responsible for planning, supervising, and supporting the reservation and ticketing agent staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will encourage teamwork, consistency of service and proper coordination. Specific accountabilities include: * Supervising staff, ensuring quality of work meets the airline standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training and coaching * Arranging reservations and routing for timetables, airline manuals, reference guides, and tariff books. * Enforcing and maintaining standards of performance within area of responsibility * Performing a proper flight firming check to maximise flight utilisation and reduce no-shows * Handling customer requirements and requests professional ensuring minimum complains and supporting travel agents with seat confirmation and arranging VIP bookings and ticketing queries
Yêu cầu kỹ năng To be successful in this role, you will need a trade or vocational qualification combined with a minimum of 3 years of supervisory experience in Airline Reservation & Ticketing environment. Completion of an IATA or Airline Advanced Passenger Tariff and pricing course would be beneficial. You will need experience using a GDS, such as Amadeus and will require sound decision making and negotiation skills. You will need to be fluent (written and oral) in English to perform this role.   Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
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QR16351 - Reservation and Ticketing Supervisor | Qatar Airways | Pattaya ,
airline ticketing reservation arranging tariff flight reduce proper supervising supporting achieve
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Nghề nghiệp

QR16351 - Reservation and Ticketing Supervisor | Qatar Airways | Pattaya


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Thailand

Thành phố: Pattaya

Trách nhiệm
As the Reservation and Ticketing Supervisor, you will be responsible for planning, supervising, and supporting the reservation and ticketing agent staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:

* Supervising staff, ensuring quality of work meets the airline standard, and motivate staff to achieve positive contribution on a daily basis and reduce customer complaints and errors by on-the-job training and coaching
* Arranging reservations and routing for timetables, airline manuals, reference guides, and tariff books.
* Enforcing and maintaining standards of performance within area of responsibility
* Performing a proper flight firming check to maximise flight utilisation and reduce no-shows
* Handling customer requirements and requests professional ensuring minimum complains and supporting travel agents with seat confirmation and arranging VIP bookings and ticketing queries

Yêu cầu kỹ năng
To be successful in this role, you will need a trade or vocational qualification combined with a minimum of 3 years of supervisory experience in Airline Reservation & Ticketing environment.

Completion of an IATA or Airline Advanced Passenger Tariff and pricing course would be beneficial. You will need experience using a GDS, such as Amadeus and will require sound decision making and negotiation skills.

You will need to be fluent (written and oral) in English to perform this role.

 

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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Qatar Airways
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Qatar Airways Chưa được xác định
Địa chỉ: Quốc gia:
P.O.Box 22550 Doha, Qatar, Qatar
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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