Aviation Job Search - from the best companies in the world.
career builder, aviation jobs for pilots, cabin crew, support team. Companies - post a job, search the employee database, request candidate search, use our premium membership.
Aviation Recruitment and Aviation Jobs
What you can find at our website: Jobsearch for candidates - copy and paste your CV, receive jobs by email, apply for jobs view examples of Aviation Jobs
Tìm Kiếm Việc Làm | Bản tin hàng không | Giới thiệu | Candidates - Add Your Resume | Recruiters - Post a Job | Sitemap |

Ngôn ngữ : Vietnamese Nghề nghiệp : QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm We have a great opportunity for a Senior Airport Ticketing Agent to join our team based in Manchester. You will lead the ticketing staff and work closely with the management team. You will plan, supervise and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customers needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for.   ACCOUNTABILITIES: * Handle customer requirements/request professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries. * Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis. * Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers. * Issue tickets and quoting correct fares to customers * Assigns specified space to customers and maintains computerized inventory of passengers spaces availability * Minimize customers waiting time to two minutes * Prepare staff roster to ensure proper distribution of manpower * Guide and support staff and keep them updated with relevant changes in the industry and QR products/services * Investigate complains to define and correct weak areas * Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
Yêu cầu kỹ năng The successful candidate will ideally have: * A relevant tertiary, Trade or vocational qualification * A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course * Thorough knowledge of special rates / offers and promotions * Strong experience of working within a ticketing environment * Experience of working in a fast paced customer service environment * Proven ability to manage Sales with due regards to the revenue * Passion for delivering customer service * Proven ability to resolve problems to the full satisfaction of the customer      Notes: 1. Resume / CV 2. CV
QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester ,
Đăng nhập:
Đăng nhập
Tên đăng nhập
Mật khẩu

Best Aviation Jobs

Phần dành cho Các Ứng Viên
Đăng ký Miễn Phí
Thông báo công việc bằng email
Tìm Kiếm Việc Làm
Xem Tất Cả Công Việc
Thêm Hồ Sơ
Dành cho nhà tuyển dụng
Đăng tuyển
Xem hồ sơ
Những Hồ Sơ mới nhất qua E-Mail
Yêu cầu tìm kiếm ứng viên
Số ngày tuyển dụng phi hành đoàn
Advertise with us
Ngành nghề hàng đầu
Ngành nghề hàng đầu
Khảo sát của ngày hôm nay:

Yes
No
Not sure
» Results
 Vietnamese
QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester ,
ticketing reservations passengers airline environment daily basis problems correct booking plan agent satisfaction revenue them
Share this job
Nghề nghiệp

QR16344 - Senior Airport Ticketing Agent | Qatar Airways | Manchester


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Chưa được xác định

Thành phố: Manchester

Trách nhiệm
We have a great opportunity for a Senior Airport Ticketing Agent to join our team based in Manchester. You will lead the ticketing staff and work closely with the management team. You will plan, supervise and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customers needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for. 

 ACCOUNTABILITIES:

* Handle customer requirements/request professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
* Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.
* Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.
* Issue tickets and quoting correct fares to customers
* Assigns specified space to customers and maintains computerized inventory of passengers spaces availability
* Minimize customers waiting time to two minutes
* Prepare staff roster to ensure proper distribution of manpower
* Guide and support staff and keep them updated with relevant changes in the industry and QR products/services
* Investigate complains to define and correct weak areas
* Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.

Yêu cầu kỹ năng
The successful candidate will ideally have:

* A relevant tertiary, Trade or vocational qualification
* A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
* Thorough knowledge of special rates / offers and promotions
* Strong experience of working within a ticketing environment
* Experience of working in a fast paced customer service environment
* Proven ability to manage Sales with due regards to the revenue
* Passion for delivering customer service

* Proven ability to resolve problems to the full satisfaction of the customer     

Notes:

1. Resume / CV
2. CV


Gửi công việc này cho bạn bè
* *

* *    *

Xem tất cả các tuyển dụng đã đăng bởi Công ty này

Nhà tuyển dụng Logo Công ty

Qatar Airways
Chi tiết Công ty
Tên công ty của bạn Họ tên
Qatar Airways Chưa được xác định
Địa chỉ: Quốc gia:
P.O.Box 22550 Doha, Qatar, Qatar
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
Nhận các công việc mới nhất từ RSS:
Công Việc RSS
RSS Jobs - Germany:
RSS Jobs - Germany
RSS Jobs - The Netherlands:
RSS Jobs - The Netherlands
RSS Jobs - Belgium:
RSS Jobs - Belgium
Bản tin