Aviation Job Search - from the best companies in the world.
career builder, aviation jobs for pilots, cabin crew, support team. Companies - post a job, search the employee database, request candidate search, use our premium membership.
Aviation Recruitment and Aviation Jobs
What you can find at our website: Jobsearch for candidates - copy and paste your CV, receive jobs by email, apply for jobs view examples of Aviation Jobs
Tìm Kiếm Việc Làm | Bản tin hàng không | Giới thiệu | Candidates - Add Your Resume | Recruiters - Post a Job | Sitemap |

Ngôn ngữ : Vietnamese Nghề nghiệp : Customer Experience Associate, IATA Training (Talent Pool)
Chi tiết Công ty : IATA
Quốc gia: Switzerland
Thành phố: Amsterdam
Trách nhiệm * Act as a point of after-sales contact, providing timely and effective operational support and response to customer queries through multiple channels (phone, email, web, and social media platforms) in accordance with Service Level Agreements and Standard Operating Procedures (SOP) based on required business metrics (KPI) * Pro-actively reach out to customers for sales opportunities, converting queries into closed sales, collaborating with Regional Direct Sales * Conduct after-sales calls using consultative and influencing selling techniques to create positive results * Collect customer feedback and follow up to increase customer loyalty * Engage and serve IATA Training’s followers on social media platforms, leveraging sales opportunities * Build and maintain up-to-date customer databases, document all customer interactions and queries in IATA’s CRM - Salesforce * Address and resolve customer complaints * Report after-sales activities and results, with recommendations to the Manager, Distance Learning * Work with other IATA Training team members, Direct Sales, and Marketing to acquire new opportunities * Contribute to any other customer service and operational tasks as required by the Manager, Distance Learning Qualifications: * University degree in business administration, marketing, economics, adult education or a related field * 2-3 years of professional experience in a customer service or business support function; experience in the air transport or travel industry would be an asset * Strong customer focus with a high level of initiative and experience to conduct outbound sales calls * Ability to work as a strong team player in a dynamic, multi-cultural, and fast paced environment * Proven organizational skills with the ability to set priorities, handle multiple tasks simultaneously whilst maintaining a high level of attention to detail and respecting deadlines * Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders from diverse cultures and backgrounds * Experience in proactive problem solving and conflict resolution * Excellent English written/verbal communication skills; knowledge of French and/or Spanish is an asset * Highly computer literate, particularly in MS Office; proficiency in Customer Relationship Management (CRM) Tools, e.g. Salesforce is a definite advantage  ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Yêu cầu kỹ năng Reporting to the Manager, Distance Learning, the incumbent will be responsible for providing premium after-sales service to our customers worldwide, to increase customer satisfaction and loyalty,  support recurring and new business to secure revenue objectives. Further he/she is responsible for complying with IATA global customer service process standards, Customer Relationship Management (CRM) tool user guidelines, and industry best practices.
Customer Experience Associate, IATA Training (Talent Pool) ,
Đăng nhập:
Đăng nhập
Tên đăng nhập
Mật khẩu

Best Aviation Jobs

Phần dành cho Các Ứng Viên
Đăng ký Miễn Phí
Thông báo công việc bằng email
Tìm Kiếm Việc Làm
Xem Tất Cả Công Việc
Thêm Hồ Sơ
Dành cho nhà tuyển dụng
Đăng tuyển
Xem hồ sơ
Những Hồ Sơ mới nhất qua E-Mail
Yêu cầu tìm kiếm ứng viên
Số ngày tuyển dụng phi hành đoàn
Advertise with us
Ngành nghề hàng đầu
Ngành nghề hàng đầu
Khảo sát của ngày hôm nay:

Yes
No
Not sure
» Results
 Vietnamese
Customer Experience Associate, IATA Training (Talent Pool) ,
sales iata after learning queries distance salesforce asset relationship practices organization management increase diverse create
Share this job
Nghề nghiệp

Customer Experience Associate, IATA Training (Talent Pool)


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Canada

Thành phố: Montreal

Trách nhiệm
* Act as a point of after-sales contact, providing timely and effective operational support and response to customer queries through multiple channels (phone, email, web, and social media platforms) in accordance with Service Level Agreements and Standard Operating Procedures (SOP) based on required business metrics (KPI)
* Pro-actively reach out to customers for sales opportunities, converting queries into closed sales, collaborating with Regional Direct Sales
* Conduct after-sales calls using consultative and influencing selling techniques to create positive results
* Collect customer feedback and follow up to increase customer loyalty
* Engage and serve IATA Training’s followers on social media platforms, leveraging sales opportunities
* Build and maintain up-to-date customer databases, document all customer interactions and queries in IATA’s CRM - Salesforce
* Address and resolve customer complaints
* Report after-sales activities and results, with recommendations to the Manager, Distance Learning
* Work with other IATA Training team members, Direct Sales, and Marketing to acquire new opportunities
* Contribute to any other customer service and operational tasks as required by the Manager, Distance Learning

Qualifications:

* University degree in business administration, marketing, economics, adult education or a related field
* 2-3 years of professional experience in a customer service or business support function; experience in the air transport or travel industry would be an asset
* Strong customer focus with a high level of initiative and experience to conduct outbound sales calls
* Ability to work as a strong team player in a dynamic, multi-cultural, and fast paced environment
* Proven organizational skills with the ability to set priorities, handle multiple tasks simultaneously whilst maintaining a high level of attention to detail and respecting deadlines
* Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders from diverse cultures and backgrounds
* Experience in proactive problem solving and conflict resolution
* Excellent English written/verbal communication skills; knowledge of French and/or Spanish is an asset
* Highly computer literate, particularly in MS Office; proficiency in Customer Relationship Management (CRM) Tools, e.g. Salesforce is a definite advantage 

-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Yêu cầu kỹ năng
Reporting to the Manager, Distance Learning, the incumbent will be responsible for providing premium after-sales service to our customers worldwide, to increase customer satisfaction and loyalty,  support recurring and new business to secure revenue objectives. Further he/she is responsible for complying with IATA global customer service process standards, Customer Relationship Management (CRM) tool user guidelines, and industry best practices.


Gửi công việc này cho bạn bè
* *

* *    *

Xem tất cả các tuyển dụng đã đăng bởi Công ty này

Nhà tuyển dụng Logo Công ty

IATA
Chi tiết Công ty
Tên công ty của bạn Họ tên
IATA Chưa được xác định
Địa chỉ: Quốc gia:
xxxxxxx Amsterdam, Switzerland
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
Chưa được xác định -ẩn-


Giới thiệu
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
Nhận các công việc mới nhất từ RSS:
Công Việc RSS
RSS Jobs - Germany:
RSS Jobs - Germany
RSS Jobs - The Netherlands:
RSS Jobs - The Netherlands
RSS Jobs - Belgium:
RSS Jobs - Belgium
Bản tin