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Ngôn ngữ : Vietnamese Nghề nghiệp : QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets. Specific accountabilities include: * Making and confirming reservations for passengers  * Ensuring calls are answered within three rings and maintain call duration of less than four minutes * Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%. * Maximising the number of bookings made in order to achieve departmental targets * Maximising customer satisfaction, service excellence and professionalism at all times towards clients * Effectively communicating the fares, policies and procedures to passengers by providing accurate information * Actioning group requests and staff travel requests as and when required by the Sales Team
Yêu cầu kỹ năng To be effective in this role, you will need a minimum of a High School Education. A recognised IATA/Airline Basic Tariff Course certification would be well regarded.  A minimum of two years of experience in a similar role would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability. English language fluency (written and spoken) is a requirement for this role. Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
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QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta ,
achieve calls less maximising requests call targets telephone satisfaction reservations answered
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Nghề nghiệp

QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Indonesia

Thành phố: Jakarta

Trách nhiệm
In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

* Making and confirming reservations for passengers 
* Ensuring calls are answered within three rings and maintain call duration of less than four minutes
* Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%.
* Maximising the number of bookings made in order to achieve departmental targets
* Maximising customer satisfaction, service excellence and professionalism at all times towards clients
* Effectively communicating the fares, policies and procedures to passengers by providing accurate information
* Actioning group requests and staff travel requests as and when required by the Sales Team

Yêu cầu kỹ năng
To be effective in this role, you will need a minimum of a High School Education. A recognised IATA/Airline Basic Tariff Course certification would be well regarded.  A minimum of two years of experience in a similar role would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability.

English language fluency (written and spoken) is a requirement for this role.

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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Qatar Airways
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Qatar Airways Chưa được xác định
Địa chỉ: Quốc gia:
P.O.Box 22550 Doha, Qatar, Qatar
Số điện thoại Fax:
-ẩn- -ẩn-
Trang web: Địa chỉ Email:
http://www.qatarairways.com -ẩn-


Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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