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Ngôn ngữ : Vietnamese Nghề nghiệp : QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi
Chi tiết Công ty : Qatar Airways
Quốc gia: Qatar
Thành phố: Doha, Qatar
Trách nhiệm This role will be involved in providing customer service functions, such as interaction with GHA on behalf of QR Cargo in both import and export matters and as well with QR Cargo sales team. You will secure proper customer service support to enable station to meet and exceed the set cargo targets, identify the needs and improve cargo customer service performance for the local station and reconsolidate booking requests from various agents / customers using QR Cargo systems and GHA input. You will ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements. Accountability : * Ensure full compliance at all times * Reconsolidate booking request from freight forwarders and direct customers * Coordinate with all regional stations and GSAs to ensure the input accurate booking data. * Coordinate service recovery to protect customer experience * Produce weekly, monthly customer experience related reports * Distribute cargo related information to all concerned parties * Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time, and correct priority is given.    
Yêu cầu kỹ năng You have  minimum of 3 years of experience, at least 2 of them in customer service in the Airline/Forwarder industry. You have a Diploma or Associate Degree or equivalent, have advanced level in MS Office. It is an advantage if you have some knowledge in TACT regulations, IATA dangerous goods regulations or Cargo reservations. You must have good communication skills, and advanced level of English language skills and currently be eligible to live and work in Nairobi, Kenya           Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate
QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi ,
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QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi ,
cargo regulations booking advanced coordinate station input reconsolidate
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Nghề nghiệp

QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi


Ngôn ngữ công việc

English


Chi tiết việc làm
Loại công việc: Chưa được xác định

Mức lương Chưa được xác định

Quốc gia: Kenya

Thành phố: Nairobi

Trách nhiệm
This role will be involved in providing customer service functions, such as interaction with GHA on behalf of QR Cargo in both import and export matters and as well with QR Cargo sales team.

You will secure proper customer service support to enable station to meet and exceed the set cargo targets, identify the needs and improve cargo customer service performance for the local station and reconsolidate booking requests from various agents / customers using QR Cargo systems and GHA input.

You will ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.

Accountability :

* Ensure full compliance at all times
* Reconsolidate booking request from freight forwarders and direct customers
* Coordinate with all regional stations and GSAs to ensure the input accurate booking data.
* Coordinate service recovery to protect customer experience
* Produce weekly, monthly customer experience related reports
* Distribute cargo related information to all concerned parties
* Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time, and correct priority is given.

 

 

Yêu cầu kỹ năng
You have  minimum of 3 years of experience, at least 2 of them in customer service in the Airline/Forwarder industry. You have a Diploma or Associate Degree or equivalent, have advanced level in MS Office.

It is an advantage if you have some knowledge in TACT regulations, IATA dangerous goods regulations or Cargo reservations.

You must have good communication skills, and advanced level of English language skills and currently be eligible to live and work in Nairobi, Kenya

 

 

 

 

 

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate


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Qatar Airways
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Qatar Airways Chưa được xác định
Địa chỉ: Quốc gia:
P.O.Box 22550 Doha, Qatar, Qatar
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Trang web: Địa chỉ Email:
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Giới thiệu
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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