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Language : Украї́нська Назва вакансії : QR18791 - Senior Airport Services Agent | Qatar Airways | Oslo
Інформація про компанію : Qatar Airways
Країна: Qatar
Місто: Doha, Qatar
Обов’язки: The successful applicant will be responsible for providing 5* customer service to passengers in respect to check-in, boarding, special services, lounges and baggage services as per Qatar Airways safety standards and procedures, ensuring passengers and their baggage are handled in a consistent manner. ACCOUNTABILITIES: * Work collaboratively with Ground Handling Agent, ensuring we deliver a consistently excellent customer experience from arrival at check-in to departure. * Support and assist the Airport Services Duty Supervisor & Airport Services Duty Officer in coordinating the activities of all appointed service partners. * Lead by example, as an Ambassador for Qatar Airways, offering guidance and reassurance to all our arriving and departing customers. * Working as part of a small team, compile daily, weekly, monthly, quarterly and annual reports as required by the Airport Services Manager for internal and external customers. * Ensure compliance both below and above wing with all company, industry and airport authority policies and procedures as directed. * Support Ground Handling Agent on any queries related to passport, visa, permits etc, obtaining prior approval for customers to travel where applicable. * Take a prominent role in times of irregular operations, ensuring our customers are kept informed, and offered care/assistance at all times in collaboration with all service partners. * Demonstrate a clear ability to professionally, empathically and effectively communicate with all customers either face to face, by phone or in written correspondence. * Work cross functionally within a small local team, demonstrating both an ability and passion to expand current skills and experience.
Необхідний досвід: The successful candidate will ideally have: * A travel trade or vocational qualification. * Previous employment experience within customer service and airport operations for a leading airline or ground handling agent * Experience of using Amadeus Reservations & Altea CM would be an advantage. * Reservations, Fares & Ticketing knowledge would be beneficial in this role. * A working knowledge of mishandled baggage procedures and World Tracer/HAQIBA experience is desirable. * High energy, flexibility and a can do/positive approach to work. * Ability to work under pressure, prioritise daily workload, ensuring consistency, accuracy and excellence in all areas. * Prepared to work shifts around a fixed working pattern, with varied hours, in line with operational and business needs, 365 days a year. * Fluency in English both verbal and written is essential * Please note you must have the right to live and work in the Norway to be considered for this role. Notes: 1. Resume / CV
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 Украї́нська
QR18791 - Senior Airport Services Agent | Qatar Airways | Oslo ,
airport agent handling baggage operations daily face reservations small written duty qatar airways passengers check
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Назва вакансії

QR18791 - Senior Airport Services Agent | Qatar Airways | Oslo


Робоча мова

English


Інформація про вакансії
Тип зайнятості: Not Specified

Рівень зарплати: Not Specified

Країна: Norway

Місто: Oslo

Обов’язки:
The successful applicant will be responsible for providing 5* customer service to passengers in respect to check-in, boarding, special services, lounges and baggage services as per Qatar Airways safety standards and procedures, ensuring passengers and their baggage are handled in a consistent manner.

ACCOUNTABILITIES:

*

Work collaboratively with Ground Handling Agent, ensuring we deliver a consistently excellent customer experience from arrival at check-in to departure.

*

Support and assist the Airport Services Duty Supervisor & Airport Services Duty Officer in coordinating the activities of all appointed service partners.
*

Lead by example, as an Ambassador for Qatar Airways, offering guidance and reassurance to all our arriving and departing customers.
*

Working as part of a small team, compile daily, weekly, monthly, quarterly and annual reports as required by the Airport Services Manager for internal and external customers.
*

Ensure compliance both below and above wing with all company, industry and airport authority policies and procedures as directed.
*

Support Ground Handling Agent on any queries related to passport, visa, permits etc, obtaining prior approval for customers to travel where applicable.
*

Take a prominent role in times of irregular operations, ensuring our customers are kept informed, and offered care/assistance at all times in collaboration with all service partners.
*

Demonstrate a clear ability to professionally, empathically and effectively communicate with all customers either face to face, by phone or in written correspondence.
*

Work cross functionally within a small local team, demonstrating both an ability and passion to expand current skills and experience.

Необхідний досвід:
The successful candidate will ideally have:

*

A travel trade or vocational qualification.

*

Previous employment experience within customer service and airport operations for a leading airline or ground handling agent

*

Experience of using Amadeus Reservations & Altea CM would be an advantage.

*

Reservations, Fares & Ticketing knowledge would be beneficial in this role.

*

A working knowledge of mishandled baggage procedures and World Tracer/HAQIBA experience is desirable.

*

High energy, flexibility and a can do/positive approach to work.

*

Ability to work under pressure, prioritise daily workload, ensuring consistency, accuracy and excellence in all areas.

*

Prepared to work shifts around a fixed working pattern, with varied hours, in line with operational and business needs, 365 days a year.

*

Fluency in English both verbal and written is essential
*

Please note you must have the right to live and work in the Norway to be considered for this role.

Notes:

1. Resume / CV


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Рекрутер Лого компанії

Qatar Airways
Інформація про компанію
Назва компанії: Контактна особа:
Qatar Airways Not Specified
Адреса: Країна:
P.O.Box 22550 Doha, Qatar, Qatar
Телефон Факс:
-приховано- -приховано-
Веб-сторінка: Електронна адреса:
http://www.qatarairways.com -приховано-


Введення
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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