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Language : Украї́нська Назва вакансії : QR17779 - Customer Relations Officer | Qatar Airways | Beijing
Інформація про компанію : Qatar Airways
Країна: Qatar
Місто: Doha, Qatar
Обов’язки: In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services. Specific accountabilities include: * Investigates and analyses all customer complaints from all communication channels available * Responds to customers in a timely manner according to local legislation * Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention * Manages a comprehensive database of customer feedback and generate reports * Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures * Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office * Represents QR when required on hearing at Court  
Необхідний досвід: To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required. You will need to be fluent (written and spoken) in English to perform this role.   Notes: 1. Resume / CV
QR17779 - Customer Relations Officer | Qatar Airways | Beijing ,
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 Украї́нська
QR17779 - Customer Relations Officer | Qatar Airways | Beijing ,
effective sound according complaints relations feedback management
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Назва вакансії

QR17779 - Customer Relations Officer | Qatar Airways | Beijing


Робоча мова

English


Інформація про вакансії
Тип зайнятості: Not Specified

Рівень зарплати: Not Specified

Країна: China

Місто: Beijing

Обов’язки:
In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services.

Specific accountabilities include:

* Investigates and analyses all customer complaints from all communication channels available
* Responds to customers in a timely manner according to local legislation
* Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention
* Manages a comprehensive database of customer feedback and generate reports
* Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures
* Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office
* Represents QR when required on hearing at Court

 

Необхідний досвід:
To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required.

You will need to be fluent (written and spoken) in English to perform this role.

 

Notes:

1. Resume / CV


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Рекрутер Лого компанії

Qatar Airways
Інформація про компанію
Назва компанії: Контактна особа:
Qatar Airways Not Specified
Адреса: Країна:
P.O.Box 22550 Doha, Qatar, Qatar
Телефон Факс:
-приховано- -приховано-
Веб-сторінка: Електронна адреса:
http://www.qatarairways.com -приховано-


Введення
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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