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Language : Украї́нська Назва вакансії : QR16141 - Customer Services Manager | Hamad International Airport | Doha
Інформація про компанію : Hamad International Airport
Країна: Qatar
Місто: Doh
Обов’язки: As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment.  Key responsibilities will be: * Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery.  * Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement. * Monitor and support the customer feedback process to maintain the business intelligence data collection. * Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies.  * Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.
Необхідний досвід: * Minimum Bachelor's level or equivalent * Advance courses in airport and or airline management * Minimum 7 years relevant experience * Experience at airports and / or airlines either working for the airport or as a consultant on a similar role. * Experience in people management and leadership within an airport operations role. * Experience in project management would be a distinct advantage. * Managerial skills - Ability to delegate work, set clear direction and manage workflow.  * Must have a high degree of self-motivation and be able to develop new skills and concepts quickly. * Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
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 Украї́нська
QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
airport centre management monitor reception operations call develops improvement mentoring coaching center
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Назва вакансії

QR16141 - Customer Services Manager | Hamad International Airport | Doha


Робоча мова

English


Інформація про вакансії
Тип зайнятості: Not Specified

Рівень зарплати: Not Specified

Країна: Qatar

Місто: Doha

Обов’язки:
As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment. 

Key responsibilities will be:

* Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery. 

* Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement.

* Monitor and support the customer feedback process to maintain the business intelligence data collection.
* Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies. 

* Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.

Необхідний досвід:
* Minimum Bachelor's level or equivalent
* Advance courses in airport and or airline management
* Minimum 7 years relevant experience
* Experience at airports and / or airlines either working for the airport or as a consultant on a similar role.
* Experience in people management and leadership within an airport operations role.
* Experience in project management would be a distinct advantage.
* Managerial skills - Ability to delegate work, set clear direction and manage workflow. 
* Must have a high degree of self-motivation and be able to develop new skills and concepts quickly.
* Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


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Рекрутер Лого компанії

Hamad International Airport
Інформація про компанію
Назва компанії: Контактна особа:
Hamad International Airport Not Specified
Адреса: Країна:
PO Box 22550 Doha Qatar Doh, Qatar
Телефон Факс:
-приховано- -приховано-
Веб-сторінка: Електронна адреса:
http://dohahamadairport.com -приховано-


Введення

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.
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