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Limbi vorbite : Romanian Pozitia : QR16141 - Customer Services Manager | Hamad International Airport | Doha
Detalii companie : Hamad International Airport
Tara Qatar
Oras Doh
Responsibilities: As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment.  Key responsibilities will be: * Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery.  * Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement. * Monitor and support the customer feedback process to maintain the business intelligence data collection. * Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies.  * Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.
Required skills: * Minimum Bachelor's level or equivalent * Advance courses in airport and or airline management * Minimum 7 years relevant experience * Experience at airports and / or airlines either working for the airport or as a consultant on a similar role. * Experience in people management and leadership within an airport operations role. * Experience in project management would be a distinct advantage. * Managerial skills - Ability to delegate work, set clear direction and manage workflow.  * Must have a high degree of self-motivation and be able to develop new skills and concepts quickly. * Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
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QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
airport centre management monitor reception operations call develops improvement mentoring coaching center
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Pozitia

QR16141 - Customer Services Manager | Hamad International Airport | Doha


Schimba limba

English


Fisa post
Tip de angajare Nu este specificat.

Salariu estimat Nu este specificat.

Tara Qatar

Oras Doha

Responsibilities:
As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment. 

Key responsibilities will be:

* Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery. 

* Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement.

* Monitor and support the customer feedback process to maintain the business intelligence data collection.
* Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies. 

* Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.

Required skills:
* Minimum Bachelor's level or equivalent
* Advance courses in airport and or airline management
* Minimum 7 years relevant experience
* Experience at airports and / or airlines either working for the airport or as a consultant on a similar role.
* Experience in people management and leadership within an airport operations role.
* Experience in project management would be a distinct advantage.
* Managerial skills - Ability to delegate work, set clear direction and manage workflow. 
* Must have a high degree of self-motivation and be able to develop new skills and concepts quickly.
* Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


Trimite acest anunt unui prieten
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Recrutor Logo-ul companiei

Hamad International Airport
Detalii companie
Companie Your Name
Hamad International Airport Nu este specificat.
Adresa Tara
PO Box 22550 Doha Qatar Doh, Qatar
Telefon Fax
-ascuns- -ascuns-
Pagina web Adresa e-mail
http://dohahamadairport.com -ascuns-


Introduction

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.
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